Benihana

Kelliyah Patterson

We had a reservation for 9pm and still had to wait 30 minutes. We ordered hibachi and our server Rachel didn’t bring our rice. Our cook Eder had to go tell her to bring it when he finished cooking. At this point the other family at the table was finished eating. We didn’t get any refills or our appetizer plates removed. They just sat there for at least 30 minutes while she hung out the host desk. We definitely would never go back. Our Chef Eder saved our experience and her tip since she said they split it.

Clifford Fraser

Slow… Disorganized…. Good food though

Lady Larkin

Addendum 9.16.22 Immediately, following the post below. the manager from Benihana's reached out to me. He said, please send me your email address I would like to offer something to use when you come back. I was surprised and did not expect that. He said he would followup on my concerns and hoped I would return. That day I sent him my info thanked him and told him I would be back to the restaurant and I would write an addendum if things were better. I'm sorry to say I have received numerous flyers, on specials but have still not hard back from the manager at all. I used to run a an italian restaurant in Chicago I know somethings can get away from you. However, the last thing that should get away from you is a customer complaint. Good luck here. Would like to know what others think?! This was on May 19, 2022. Benihana restaurant has been a family tradition since I was 16 years old. I am now 62. I have had 46 years and many, many dinners in multiple states, with my siblings, parents, aunt’s, uncles, children etc. My husband and I have 8 children & 10 grandchildren. We regularly celebrate birthdays, graduations, anniversaries usually at one of the Benihana restaurants. I have given many 5⭐ reviews. I wish I could do so today but sadly I can not! For some very specific reasons. Our dinner was not cooked and served per usual, meaning Drinks, Soup, salad, appetizers, vegetables, main course. There were 5 of us in the party. I ordered a Pina colada, I was served a (virgin Pina colada) I ordered scallops, filet mignon (From dinner menu). The lunch started soup, salad, fried rice, (NOTE: the fried rice had so much pepper I could barley eat it.) my filet mignon, vegetables, (carrots & zucchini), waiting …. Then waiting while other noodle dishes were made. Then he started mushrooms…still waiting then appetizers (Shrimp), finally my scallops as an afterthought, which were not cooked with butter or lemon. Nor were they seasoned. He scraped them of the grill. Dark Brown and to say the least had NO flavor! Then he cooked the onions. He was done. Because I was the last served my guests had to wait while I was eating. My sister asked for ice cream, they asked if I wanted one I said l, we would share. When they brought the dessert they were singing, I was still trying to finish dinner. The waitress tried to take my plate I said, “I’m not done”, she said ok, and moved my plate. As I was thanking the other ladies who came to sing our waitresses grabbed my plate. I looked down and my plate was GONE! The rest of my lunch not on the table nor put into the EMPTY box next to me so I could take home the rest! So for the $40. Dinner I received heavily peppered fried rice, (inedible) ½ of my entrée right away the other ½ last with the appetizer, onion. Neither of which they let me finish, nor box it up! I have saved the best for last. After sitting for 2hrs I had to use the ladies room, which smelled, was not clean and amongst 4 stalls had a total 10 sheets of toilet paper on 1 roll. In this day and age that is ridiculous! I am sure I was not the first person to let the Hostess know by the irritated look I got. They were moderately busy during lunch and 1 and they table finishing as we left. I doubt very much the Hostess did anything about it. Since our reservation was made for right after they opened, this means the night person DID NOT restock the bathroom however, neither did the day manager before they opened. We drove 1 ½ hours each way for my birthday lunch. I am shocked at the condition of the ladies room. So will I do it again….? Not sure it’s worth gas nor the several hundreds of dollars we spent there! A HUGE DISAPPOINTMENT!!

Ashley

they dont have yum yum sauce and they dont answer their phones.