Spectrum Store

Malachi Hudson

Went in to pay my bill and the machine was broken to not accept cash. So what is the point of having the machine if you can't even pay cash at the store. YOU CAN NEVER PAY A MOBILE BILL AT THE STORE TO ANY OF THE PEOPLE THAT ARE WORKING THERE AS WELL.

Trevor Campbell

Can I give zero stars? Have been trying to get internet hooked up at my new house for almost 40 days now. The company says it will be early October before install. Unfortunately they are the only service provider in the area, or I would not use this company.

Jason Bolbecker

Terrible customer service, they just don’t care. Told the girl at the front desk about my horrible customer service experience on the phone and she wasn’t any better. Told her that they were supposed to take out our auto pay almost a month ago, verified information and they have still failed to do so. They are blowing my girlfriends phone up all day, threatening with shut off notices and reconnection fees, blah blah blah. Then to top it all off they raised our Wi-Fi from $54.99 to $64.99 with no notice and zero explanation at the store, after it only being active for a month. Usually don’t leave reviews except for positive, but I am just baffled at their lack of professionalism, competency and just plain out apathy. Going to be looking for a new Wi-Fi provider immediately

Rebecca Bernhardt

The internet service itself was fine for years. Then one day, the billing system started sending my payments to an old account and Spectrum could not find a solution. I spent hours working through this with reps across 3-4 months. Finally, I cancelled. The rep told me I had a zero balance and a few weeks later, I received a late bill. The service itself is fine, but their billing and customer service is a mess.