Costello's Ace Hardware of Farmingdale

Jose BlancoMendez

Great customer service. Eric Was Very Helpful and professional. Very recommendable.

Philip M Duncan

Gteat

Paul Fink

Went in tonight to get a replacement battery for my sister in law’s key fob and had great service, they put in the battery for no extra charge and all seemed good. Unfortunately we didn’t have her car so couldn’t test it and it didn’t work when we got back. We went back and the employee Melanie was so patient and took it apart to check everything was okay and then tested it after reassembling and now it worked. Such great customer for such a minor sale is why I always go to ACE over HD or Lowes if I can.

Ruby

Came in looking for a valve adapter for my bike tires on July 15th, 2022 between the times of 8:00pm - 8:45pm, couldn't find said item which is not an issue, however the customer service could be better. As soon as I walked in, the coworker with the long hair and glasses called out to me if I need anything, in a condescending manner... As if I'm not welcomed in Ace hardware. I'm not sure why he responded to my presence in such a manner. If it was xenophobia or racial profiling that's sad. I felt uncomfortable my entire time there, but stuck around to see if I could get help to find this bike piece because my bike matters to me. I should've walked out immediately after the coworker working the cash register acted the way he did. A draining experience 3/10.