New York Veterinary Specialty and Emergency Clinic

Dan Villa

Disgusting customer service.

J Sheshene

I was referred here by my vets office. My dog Frankie was sick his sides were distended and he was vomiting. We arrived and all seemed to be normal. We filled out the paperwork spoke to one vet who gave us what he recommended for treatment . He then said that he would have the emergency vet see him and take over. We waited and then spoke with the vet that had taken over. He explained what treatments he recommended. He produced an estimate with the different proposals. Everything seemed fine. The dr said go speak to the receptionist to leave your “deposit” . We went to the front desk and have the girl the proposal. She proceeds to tel us that the entire balance is due. I said we were told a deposit was to be paid not the whole balance. She then calls back to the dr. She says to the dr that we had a problem with the bill which was not the case the problem was with what was said DEPOSIT not TOTAL BALANCE. The girl tells the dr that they can take off some procedures to lessen the bill. The dr comes up to the desk and I speak with him again . He refers to their policy, however looking at the proposal it has DEPOSIT listed he refers to the balance as if I were purchasing a car that’s a deposit. He then said I didn’t have to come back just pay with a credit card over the phone. I called not even an hour later after thinking about everything that happened and told the front desk receptionist that we were coming to pick him up and take him elsewhere not to do anything. She said fine I’ll let the dr know. We arrive and wait for the dr to come in and explained to him that after thinking about the way the conversation went with regards to referring to my Frankie as a car deposit and the receptionist saying to take procedures off to lessen the bill. I was uncomfortable and didn’t feel like his best interest was at heart. The dr was a opted and left the office manager Brittany came in and I again explained what had happened and she clearly said that “ their deposit is the balance in full” I explained that when you come to an emergency place that everything should be clear not deposit and then expect the client to have so much money on them to pay up front. Your on autopilot to have treatment to get your fur baby back to health . She explained she was aware of the situation. I asked if you were aware why didn’t you call to make sure everything was fine rather than assuming. Her answer was I was coming back to pay the bill. After telling her I was told by their dr to just call and pay over the phone she had nothing to say. When she left the room she slammed the door so hard the glass in the window shook. That was not very professional at all. I would never bring my Frankie near this place again. Warm and inviting anything but. They are about the money not about the health of your pet from my experience.very disappointed that o was referred here.

Stephanie Twiford

Customer service was awful, wouldn’t come here based off of the attitude I received on the phone alone.

Linder Jackson

Is an emergency clinic but they refused to see me due to too many bookings, weird because is EMERGENCY