Days Inn by Wyndham Middleburg Heights

Brett Bennett

The shower was dirty (Had old soap and hair left in it) the floors weren't swept and the worst part was they had old sheets in the bed closest to the door. To explain, my wife and I went to lay down and we discovered an old sheet pushed down at the end of the bed and the sheet that was on the bed was soiled, With what, we do not know! After making contact with the front desk they advised us to come down to the lobby and would give us some fresh sheets, what?! We decided to change beds for night. The next day they changed the sheets, but did not clean the shower or the floors. Multiple attempts was made to get in touch with management over our three-day stay to no avail. After leaving the hotel it took almost a week to get in touch with anyone and then we were given the runaround. When we did make contact we were given nothing but attitude. Eric, the Front Office Manager was extremely unprofessional and you get nowhere with him.

Joyce Mcbride

We arrived at check in as soon as we got our room I had to go get a maid to come clean the room and put clean sheets on our bed.floor was coved in cigarette ashes so was the the night stand and desk. There were dirty towels in the bathroom as well even ashes in the drawers. Furniture is broken and very tattered I booked a over a week in advance as well.no breakfast as advertised. Thanks to the maid who spent 35 minutes cleaning my room.

Tim R.

Way overpriced for what they offer. It's basically a bed and a room, in desperate need of a remodel. No breakfast, no internet. I only stayed one night, and checkout time was 11 a.m. I believe. At 9:15 a.m. I hear a light knock on the door and a voice say housekeeping and they try to come in. I had the deadbolt on so they were turned away. But that's pretty ridiculous trying to clean the rooms that much before checkout on a Sunday. It wasn't even that crowded (judging by the parking lot, which probably only had no more than 15 cars). Also, beware and watch your bank account. They will charge a whole night's rate plus $50 for incidentals/damage. And they don't just put a hold for that amount. They actually charge that to your card and then refund it two days later. I saw the charge when I got home and called the next day. Woman at the front desk said that's how "the system" does it. I have NEVER had a hotel charge incidentals that way. And it's usually no more than $50. Plus, the room was so dilapidated, they would have a hard time proving that you did any of the damage. It's likely been in poor repair for quite some time.

Tami Hunter

Absolute worst experience with a hotel I have ever had in my entire life. I called three times in advance of my reservation to get it scheduled and check that everything was set. When the 5 of us arrived at the hotel for our reservation, no one was in the office. We searched everywhere for someone to check us in, called multiple times, called the days inn customer service line and were told the only thing they might be able to do for us was possibly provide a refund if we decided to call them the next morning. No one solved the problem or explained why we had paid money and not received any room. Would NOT recommend.