Best Buy

Category: Electronics store

Address: 1861 Jonesboro Rd, McDonough, GA 30253, USA

Phone: +17709141124

Opening hours

Sunday: 11AM–7PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Graham

Jul 28, 2022

I’m a strong believer that COVID has managed to destroy customer service. It appears that the mentality of many of the employees of this store is that “hey, we’re short on staff, figure it out yourself”, except the last time I was in there, there were more staff standing around being unhelpful than willing to assist. We had to ask 3 different people to help with a 70 inch TV to buy. No one was present in the area. Went to customer service and they pointed to two employees talking to each other near the TV section. We went to them and they promptly told us “we don’t do that” with no offer to call someone who does. So, I went to another area of the store and found someone who would help. The only reason they aren’t receiving 1 star is because customer service at the desk has been consistently pretty good, despite everyone else stinking.

Melanie Graham

Jun 27, 2022

Today I took my husband's iPhone 13 in to have a cracked screen repaired. It was perfectly usable aside from the cracks. After waiting over two hours (when he made the appointment, it said "expect 20 to 30 minutes"), I was told that they could not fix the screen. Not only that, they then told me that the phone would not turn on "because of the cracked screen". Even though it worked perfectly when I handed it to them- Obviously, because I had to unlock it for them. In other words, they fried my husbands phone and didn't want to own up to it. I was too upset to stay and attempted to contact the store later but couldn't get through. Please provide appropriate contact information. We would like to have his phone replaced as it was perfectly operable before "Geek Squad" attempted to repair it. Repairing a cracked screen should not result in an unusable phone.

Rusty Sharp

Jun 18, 2022

Great store, discussed a laptop with one of the employees and he spent a bunch of time explaining everything I asked about. They don't work on commission either, so no pressure to buy. It's the way I love to shop.

Stephanie Fincher

Jun 14, 2022

My experience at Best Buy was average at Best. It's easier to find what you need on Amazon. We asked 3 associates for assistance, no luck! We did eventually find that we were looking for but it was way overpriced. Do better Best Buy. Please do better, it would be terrible to see you close your doors but customer service should be a priority.

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Questions & Answers

Absolutely the best experience in this store! Nick was very knowledgeable and friendly!

Herbert Nation | Jan 3, 2019
Joseph Pirosch | Jan 4, 2019

Hi! Thanks for your feedback! Nick is a real great associate that's focused on the customer experience. Have a great day.

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Can this location install a car stereo head unit if I buy one in store?

Chris Cole | Nov 3, 2021
Douglas W. Jones | Nov 4, 2021

Yes

hello. am i able to take my samsung note 20 to be checked out? the screen went out and i cant see anything

Angel Martinez | Aug 5, 2021
Dr. Virginia Prioleau | Aug 6, 2021

Yes you can take it but call first.

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What are the Covid safety practices like here?

People are asking | Apr 7, 2021
DOHC 106 | Apr 8, 2021

Just like Mr. Duffey stated, masks are required by all customers and staff.

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Which Micrsoft package do you recommend for my apple laptop for word, excel, powerpoint basic. I do not want the one that there is a yearly charge

patty Champagne | Apr 7, 2021
Kenneth D Jones | Apr 8, 2021

Office 2019 is only one I know. But if Microsoft send out and upgrade you will pay regular price for it.

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Do you recycle printers?

Sherry Kirby | Mar 8, 2021
Christopher W. | Mar 9, 2021

Not sure if you can do that there.

Do you install radios in cars? If so how much for installation

Chancellor Lee | Jan 2, 2021
Yvonne Fair | Jan 3, 2021

If they sell it, they can install it.

what type of stuff should i get for my bithday

Malachai McLaine | Jan 2, 2021
Lorenzo Lewis | Jan 3, 2021

A closer walk with God. Smile.

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is there a ps6

Malachai McLaine | Jan 2, 2021
Russ Nuss | Jan 3, 2021

No

where is the ps5

Malachai McLaine | Jan 2, 2021
Boom Ting | Jan 3, 2021

It has not yet released and will cost 499 usd when released.

Does Bestbuy replace phone screens?

Jammie Peacher | Jan 3, 2020
Ricardo F | Jan 4, 2020

At some best buys they do replace iPhone and Samsung phone screens. You would have to call ahead and check.

Do you gotta fix apple phones

Cat Glover | Jan 3, 2020
Barbara Chauvin | Jan 4, 2020

Call them.

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How do I set an appointment for a job interview?

Calvin Zheng | Jan 3, 2020
LaTonya Jackson | Jan 4, 2020

First go online and complete an application for employment. Then, management will contact you during the hiring process, then an interview with potential employee's will be set up.

do you guys sell refurbished electronics

McKenzie Parker | Jan 3, 2019
Duffey | Jan 4, 2019

Yes they do.

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Do you know where we can obtain needles for our Technics record player SL DD22?

Faye Hull | Jan 3, 2019
Sheila Ivie | Jan 4, 2019

Amazon would be your best bet

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do they repair my hp printer?

Philip Patel | Jan 3, 2019
Kim Lasalata | Jan 4, 2019

Contact Geek Squad

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Are there normal type-c cables for charging phones here? Plz reply ASAP

nooruddin kanjiani | Jan 3, 2019
Crun Hunt | Jan 4, 2019

They dong have the cables alone. You will have to buy something that has that like a wireless charger

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Is my Apple Airpod Bluetooth covered if one of them fell out of my ear and I cant find it? I paid for insurance coverage. Thanks

Sarah Funny | Jan 3, 2019
Robert Vella | Jan 4, 2019

Yes it is

Does this place have trade-ins for Amazon Kindle fire Tablets?

Jon Paul Thomas | Jan 3, 2019
Michielle B | Jan 4, 2019

Yes, but Not the best place for that. You won't get a fair trade in price. You'd do better to sell it on your local FB buy/sell page.

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Hey which best buy is the camera store. Where I can found camera gear

Ronald Davis | Jan 3, 2019
C.D Patterson | Jan 4, 2019

The location in McDonough had a lot of camera gear..

How many people work on putting in radios at mcdoungh location

Fredrick Burns | Jan 3, 2019
Gregg Lowman | Jan 4, 2019

Less than half of them work, the rest just stand around or try to avoid customer contact.

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Do you sell tablet of simcard?

Pronto Mogul | Jan 3, 2018
JERRY MACK | Jan 4, 2018

Unknown

My laptop is very slow People said it has viruses Can you All fix it

S.mike.54 Kelly | Jan 3, 2018
Antonio Starch | Jan 4, 2018

I had the same problem with my laptop but in the end they will tell you it's cheaper to get a new laptop

Does best buy store prices vary from state to state?

Andre Patterson | Jan 3, 2018
Richard Tomlinson | Jan 4, 2018

No... Whatever you see online and in store remain the same from store to store.

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