Residence Inn by Marriott Portland North

Jason Gibson

This is a badly mismanaged Marriott property. First off, the "included" breakfast is inedible, unless you enjoy eggs with a plastic-like consistency and sausage one might expect at a county jail. Salsa and tortillas are available but no cheese or sour cream. They have seemingly elected to use the cheapest ingredients wherever possible and it wasn't worth eating. One of the two elevators has been broken for a few days, which is a bummer when you're staying on the 4th floor like we are on the opposite end of the hotel from the only working elevator. The suites are set up so that the air conditioning control's motion sensor is in the living area so the AC flips off about 15 minutes after going to bed. This is frustrating when Portland is experiencing a heat dome. While it is apparent the hardworking housekeeping staff is stretched thin (we tipped $5 each day fnor the 3 days our room got any attention), our room was in need of a deep clean. The top of the fridge, microwave and cupboards had dirt and food crumbs from prior guests. There were loads of dust bunnies under the bed and between the bed and nightstands. We feel sorry for the housekeeping staff. The housekeeper accidentally took our Frette linen pillowcases (bought from the Marriott At Home store :-) from our pillows that we brought from home. We have spent three days attempting to get them back and have received a lot of excuses and false assurances from management, including the general manager who's getting ready to go on vacation tomorrow. We are paying top dollar for the room and we requested and were assured of daily housekeeping when we checked in for a 9-night stay and that lasted for all of about 3 days. Our room hasn't been touched since the third day. There is an evening manager (he won't answer the phone when we call) that we keep approaching with our displeasure and he gives a fake "I'm so sorry" line in a pedantic and whining manner, but he does not actually resolve any of the issues. He doesn't even pretend to care about us or our experience which is probably the worst part. If this property is short-staffed perhaps they should consider increasing what they're paying to get more people -- and train the guy working the night desk to actually solve problems and not make guests even more upset then they already are. We are LIFETIME Titanium Elite Bonvoy members and this is by far the most poorly managed Marriott property we've stayed at over the past 20 years. We are so dissatisfied we are ending our stay early and moving to a different Marriott property. We do expect reimbursement for our missing pillow cases if they can't be located and returned to us.

Robert

Positive: Staff was friendly and professional. The hotel was clean and inviting. Room was large, spacious, and comfortable. Parking was ok Negative: Unfortunately the hotels was on par with all others in the Portland area. Homeless people abound where ever one goes and this hotel was no exception. The plus side to this was the homeless mostly stayed to their area and were respectful of other people.

Meagan Byrd

Staff stole my brand new work laptop out of my room. Will not stay again, will never recommend. Update: Excuse me? It "may" have happened? It happened, thank you very much. I filed a police report and contacted Marriot's "internal investigations". I was supposed to receive a call back in 5-7 business days and never did. Management was "notified" the day it was stolen. Please "notify" management the laptop was miraculously recovered.

John Sweeney

Enjoyed my stay. It was nice to have a kitchenette in my room. When I booked I didn't realize that there was a separate bedroom and it was nice to keep my spaces separate. There was a complimentary breakfast each morning in the lobby with coffee, hot items and standard cereals/bread items. I think I'll stay at this brand in the future if it fits in my budget.