Extended Stay America - Oakland - Emeryville

wjftj

Don’t stay at this hotel! Dirty and smelly. Bed bugs! Felt unsafe. I booked for three nights, but had to cancel the third night and moved to another hotel after two nights stay at this hotel. Because my husband and I got bed bug bites every night. Talked to the manager, he was very rude and in denial. Latter from the reviews of this hotel, I found a lot of people complained bed bug issue. They reply to bad reviews and do nothing.

S'G

Not friendly! I politely asked to use the restroom because it was at almost midnight, and as a young woman, I didn’t want to use a public restroom. It was not safe. They didn’t help me. Security guy just cared if I had a room or not. Before that, I several times asked the same question in another hotel/restaurant, and they were very helpful and friendly. I am student and I work as a Lyft driver. Thus, I time to time need to use restroom outside, but I heard my first ‘NO’ here. After that, I visit another hotel in SF, and they directly showed where the restroom is.

Brian Bradley

DON'T STAY HERE! This place is infested with roaches. When I opened the door of the room. I say (3) roaches on the floor and one on the tabletop. I could tell they had just fumigated because all the dresser drawers and cabinets were wide open. I took video footage of the room and showed this to the women at the front desk. She gave me a new room and this one had roaches, she gave me a third room and this one too had roaches and like all the other rooms. The cabinets and drawers were opened. Because they just fumigated the rooms. When I left out of the third room she gave me. There was a man in the hallway smoking a cigarette and didn't care that it was a non-smoking hotel.

michael orlov

This place is absolutely disgusting. I had to get a place for two of my guys that were working in the Emeryville area and got this one not knowing how bad it was. When they got into their rooms they immediately face timed me and showed me how dirty and filthy the rooms are. Also as they were walking around the room you can hear the water in the carpet, and they said the whole floor smelled like soggy carpet. That's not even mentioning the cockroaches and spiders they saw all throughout their rooms. they went straight down to the front desk cancelled their stay. I got them the Hilton on Powel street. I am stunned as to how the city of Oakland allows this place to remain open.. but then again it just a true reflection of the rest of the City I guess. I gave 2 stars on the service just because the front desk attendee was honest enough to say that the property manager tries to avoid this property as much as possible.