AutoNation Ford Sanford

Eric Flynn

I noticed a windshield crack in my new to me bmw 340xi I was assured it would be taken care of being a safety issue, had just driven over 3 hrs to pick up our new car,if not I would have left it there to be taken care of,after a week or so I reached out and was told now to go through my insurance it will be “faster”when I told my salesperson I didn’t have glass insurance I was told it had to go through the sales manager,needles to say I emailed him and never heard back “big surprise” make sure any issue are taken care of before delivery

Mike Jackson

The best dealership in the area by far! They fond the car, they provide no hassle best pricing and they gave very fair price for my trade. Have bought several cars here and I'm certain I'll be back when the time comes. Devin and Daniel are who you want handling your deal!

Ron Johnson

Update: Got a call from agent saying he will see what he can do. Sales manager also called and is checking on pricing. Seems like I shouldn’t have to pay for something CARFAX said was already installed but isn’t ‘t on the car. Waiting for a follow up on an email asking about missing accessory’s. Could rate them 5 stars if I get a response to my email.

Brian Will

I had an issue with my F250, I had the check engine light come in, the turbo started acting up and I was worried that I was going to damage my engine, so I stopped at the nearest shop for repair, $700 dollars later I received a letter from Ford stating there was a service bulletin on the same part I had replaced so I went to Autonation Ford and requested a reimbursement. Ford denied it stating I should have brought it to a dealer for repair. The Service Manager Don argued with Ford for quite a few weeks and managed to get them to reverse their denial and issued me a full refund. Don easily could have turned me away after the first denial and taken the easy way out, but he didn’t. Thank you for actually providing great customer service. I will continue using their service department.