Public Assistance Division

Category: Social services organization

Address: 855 Commercial Dr, Wasilla, AK 99654, USA

Phone: +19073763903

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Phyllis Moran Bohon

Jan 30, 2022

I have jumped through hoops and done everything they asked. I was denied because Mississippi would not send me a paper to discontinue my benefits there, so the day before they closed my case here in Alaska I got Miss to send the paperwork, which I probably won't get until Wednesday, well I let Alaska know, they still closed my case, but if I get it Monday I can email them and wait until they call me back on Monday because we all know I will be 102 in the que, and I will wait for a call back that I most probably will miss. So my benefits won't start until February. I have fallen 3x since I have been here. I had a procedure done to block pain on my back. Guess what I feel every bit of pain in my body like razor blades cutting my back into shreds. So I'm sitting in a chair waiting. I filled out every single piece of information I could find and I thought because I had not had a open food stamp case since November that it wouldn't be a problem. So probably because no one communicated to me exactly what they needed, I am still waiting.

Odia Stewart

Nov 15, 2021

Always helpful

Mike Morgan

Oct 31, 2021

Always helpful and courteous when I call. Excellent I think

Yoon Lee

Jul 14, 2021

They do great service, so I highly recommend.

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Questions & Answers

If you are a Medicaid recipient, when do you get your insurance tax documents sent to you?

Madison Palmer | Sep 15, 2020
Bonnie Fant | Sep 15, 2020

It takes awhile, just let the doctor office know that you are a Medicaid recipient and they can look it up..

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If I'm the only person recieving assistance in my house hold do I still need to list the other peaple I live with in the eligibility review form?

William Blakely | Sep 16, 2019
Deanna Abbas | Sep 16, 2019

Depends on the services u are applying for. Sometimes it helps u if the others dont have an income. But u can always say that u eat separately if they already recieve snap

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How do I reach a real person they say call the 1 800 number and all I get is a run around I turned in paper work a week ago and was told it would be interd in system with in 24 hours when I check my states it tells me it's closed

Norman Turner | Aug 16, 2022
Cliff diver No water (Splat like bug) | Aug 16, 2022

I went directly to the office in downtown Anchorage and was in and out in less then 20 minutes and this was after 12pm as for a number I'm not sure but I would highly suggest to go there and talk to them they are super friendly and helpful sorry I couldn't give you a more concrete answer but hopefully this can help. Especially it's raining probably won't be alot of people there

Does Angie know if turtle have an online application for snap and Medicare

Elizabeth Davidson | Sep 15, 2021
Daryl Johnson | Sep 15, 2021

Medicaid can be applied for online at healthcare.gov and the myalaska website. There's a PDF Snap application that can be emailed to hss.dpa.offices@alaska on the alaska dhss website.

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Who do I send my renewal form too? Closest office or Juneau?

Caitlin Richmond | Sep 15, 2021
Kira Sanarov | Sep 15, 2021

You can drop off at Wasilla office, mail,fax or scan and send by email.

I need taxi vouchers ... how do I go about getting them... Help!

Chris Parker | Sep 15, 2020
Shelly Graham | Sep 15, 2021

Medicaid will provide rides to medical appointments & for filling/picking up prescriptions... BUT you MUST arrange transportation prior to the date needed. I'm not certain what amount of time they require, but if you go to Alaska.gov Medicaid you'll find all the information needed. BTW Providence Hospital is the ONLY hospital which will provide taxi vouchers for patients. They're a Non-profit, but the other 2 hospitals, i.e.; both Regional & Mat-Su are FOR PROFIT. Providence's protocol is patient's brought in to be treated in the ER, who have no method of getting home, brought in via Ambulance, dropped off or have no $$ for taxi to get home. They're stingy with them usually you'll need to ask! Hope the information is helpful! God Bless you! Regards, Shelly Graham

My son moved out and how do I go about getting him to use his own food stamp card he has one but be is on my food stamp case. He use to have his own case number.

Elena Oaks | Sep 15, 2020
William fuller | Sep 15, 2020

Take him off yours first or it will be fraud. Then apply for him they should be able to roopen his case especially if he still has his card

I had a interview on Friday and the lady said I would get my benefits by Saturday and by the first for SNAP, I have not seen the deposit yet and turned in my daughters income and last paystub from May, I left a message and email, when do I hear back

Hilda Stern | Sep 16, 2019
Shelly Graham | Sep 15, 2021

The ONLY method I've discovered that works is to physically go to the office and wait until you see a counselor. Make sure to take all required information and any paperwork you've received from them. Don't leave until you've been given paperwork showing your date of Eligibility, amount, and date of deposit. Hope this helps! Regards, Shelly Graham

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Did the breach of security have anything to do with early snap benefits ?

Dennis Robinson | Sep 16, 2019
jaime clement | Sep 16, 2019

Probably not. I think they just did that because of the government shutdown and not knowing if President Trump would lock funds otherwise...

Why did we get next month's benefits for Feb.

Dennis Robinson | Sep 16, 2019
Crystal Henderson - Madison | Sep 16, 2019

Because of the shutdown of Gov. Before Trump takes our funding for Wall.

Is there an outside dropbox?

Karis Barfield | Sep 16, 2018
Dennis Robinson | Sep 16, 2019

Yes

What’s the email address for the Wasilla office

Angel Aranda | Sep 16, 2018
I Pl | Sep 16, 2018

You can probably find it on website

I have a API form where should I mail it to...I live in Eagle river. My benefits I receive come from the Mat-su office. Can you send me an address?

gillie anderson | Sep 16, 2018
Jeffrey Gresio | Sep 16, 2018

855 Commercial Dr, Wasilla AK 99654

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How do I get a copy of my award letter stating how much I receive each month?

Sister Lou | Sep 16, 2018
I Pl | Sep 16, 2018

Just come to the office and ask them to reprint it for you

Can I turn in an application a day before I come in and wait to see if I can be seen for same day appointments.. Would it speed up the paperwork process or should I just bring my application with me for a same day appointment?

Autumn Roberts | Sep 16, 2018
Matt Brewer | Sep 16, 2018

Get there early with your application and be ready to wait a while. I've seen wait times of over two hours.

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