Hampton & Hampton Management & Leasing

Alexis Alexis

There renting policy is pretty strange gotta view, before you can put an application in. They have no availability to view until 3 months out. No one can be reached by phone. I could only text with someone. Just wondering what people with other ability levels are doing, I'm sure this is ADA friendly. I digress, I was told I would receive a call from a leasing agent. Never did. Still waiting. The application isn't even on their website. I guess I just have to wait two more months and 3 weeks to view a property that is available now.

C M

This company posts homes online that are not actually available.

Jarrod Connor

Worst housing company I've ever interacted with, horrible customer service, will not answer the phone and they will send you straight to voicemail if you do manage to speak to someone. We were cancelled on three separate tours, costing us collectively several days of work, we planned around their "very tight" schedule and they were not respectful of our time as potential renters.

Dawn Robinson

I was a tenant for two years. When my renewal came up, they raised my rent $500 a month. I understand that the housing market has a huge demand, but this was insane. I had paid my rent on time despite being home and out of work due to an injury for several months during my lease. While we lived there the home owners wanted to see the house (year one). During that walkthrough they noted that there was dry rot to many of the window frames, the carpets were damaged and required repair, especially at the top of the steps. Nothing ever came of any of this, nothing was done. We attempted to replace the issue with the carpet and then were charged for it. So I paid twice. We had numerous issues with the AC and often waited days for repairs. We had a flood in the kitchen that was never properly fixed, and we had to keep a towel by the freeze as it always leaked. We had a major issue with the electrical outlets and outdoor lights that never worked since we moved in. Upon vacating in June we gave them access to the house and provided repair orders that were fixed (6 weeks later) and others that were canceled (8+ weeks later). The walkthrough happened 5 weeks after we moved out. We paid the rent and utilities through the end of the month even though we were not there. Over 6 weeks after vacating, we were hit with cleaning fees for the house even though we paid to have it professionally cleaned because there was dust on the blinds and windows (the house was empty for over a month) and carpet cleaning, even though the carpets were cleaned. Their walkthrough paperwork even states the only issue with cleaning were dust on the blinds and windows in a couple of rooms. Hampton’s response? Tell our cleaners to refund us. Oh, and they have a right to charge carpet cleaning and house cleaning per the lease. Read the lease, it actually states that the tenant needs to have the carpet cleaned and provide a receipt (done) and that they can charge a cleaning fee but if the tenant had the house cleaned and provided a receipt (done) they will waive that fee if the cleaning meets their approval. Should I also mention that on the walkthrough they wrote us up for stains on a driveway that is shared by four homes in the quad? We have done everything to reasonably settle this with their Orlando office, but I’m not surprised by their actions reading these reviews. Update: First, see their response to the review. This is very typical of the company to simply not address any issues whether that be during or following the lease term. I have a maintenance request that I placed prior to moving, they never addressed, then charged me for at the end of my agreement and subsequently canceled the request weeks after. Recently in another effort to reasonably discuss the return of partial moneys on the deposit, I quoted section 2.8 of their lease to them. There response was for me to review that section. It was literally quoted in the email and discussed at length. Jessica Martinez has repeatedly ignored my attempts to contact her, is non-responsive and simply does not pay attention to the needs of her tenants.