Lakeland Escape Room

Bradley Gunter

Great experience! Staff was really helpful and friendly. Would definitely return. Time Warp was a fun room would recommend!

Amanda

Such a fun experience! We did the Time Warp room and it was well thought out and tons of fun. Our game master was awesome and super helpful!

Rachel Hultzman

Our room was set up improperly by a brand new employee, we weren’t explained the rules at all and had no clue how to ask for hints, and we had clues missing from our room making it impossible to complete. We ended up walking out with 30 minutes left after we couldn’t do a single thing. Nobody was helping us to give us hints (even when we were yelling) until I had to leave the room 3 separate times to ask for someone to pay attention and to help us. We couldn’t stand it and left. We were told that there are zero refunds, even though our room was messed up from the beginning and unable to be completed. The manager also admitted to us that the room was set up incorrectly by the new hire and that she was sorry, but all she could do was “talk to her”. I’ll never be back here again. Waste of my money, and a lot of it as I’ve been here multiple times before and each time has been way worse than the last. This one was the cherry on top for sure. You would think for someone who has done repeat business with them, they’d show more appreciation/ understanding but I guess not. I’ll take my money down the street.

Karina Coralic

Unfortunately, my experience at this establishment was not pleasant. To begin we were not properly explained the rules. Apparently we were suppose to be shown a video going over what we needed to know but they never played it for us. Instead we were just directly taken to the escape room. Immediately once we were taken to the escape room we had to point out that they forgot to lock one of the padlocks that were in the room. So right from the get go the room wasn’t setup properly. As we start playing the game we get stuck on one clue for practically 30 minutes. We are hollering asking for a hint and waving our hands in the air and just unsure how to get there attention that we were stuck. We finally get one clue and says that there are 5 of certain item that we need to find to get the code for a lock and we literally were missing the item. There was only 4 out of the 5 that we needed. The hint that was given told us exactly where these clues were and yet those items weren’t all there. It’s hard to continue when you don’t have all the pieces available. We had to go out of the room several times searching for someone just to get there attention saying that we’re struggling and need a hint and that we’re missing an item to even continue the game. Not once in those 3 times did they tell us we ALL need to raise our hands at the same time to receive a hint nor did they check on our missing item. They “watched” us struggle on the same clue for practically 30 minutes. We were fed up by the lack of assistance or customer service we were shown. They refused to give us a refund or even a credit to come play a game another time. We lost out on our money and left with a ruined night out. Fortunately, Escapology which is just down the street from this place was much more accommodating. They explained the rules themselves and also played a video of the rules so we knew how to navigate the game. They also were very attentive and gave us nudges and hints when we asked for it and even when they just noticed we needed it. They truly payed attention and gave us superb customer service. They were very interactive and made our night soooo much better. I highly recommend Escapology over Lakeland Escape Room any day.