VCA Burbank Animal Hospital

Lisa Patterson

My dog had a problem with a possible defect in her paw. A vet tech saw my dog and told the vet what she found, the doctor, without seeing my dog, referred my dog for surgery. Ridiculous. Then I went back and ALEXIS, at the front desk was on the phone when I entered, there was no acknowledgement whatsoever and every call that came in she answered and made me wait. I came for a Pick up and when I mentioned I had left my dog in the car so I needed to rush, she told me that it’s basically my problem because I could have brought my dog in with me. If I wasn’t in a hurry I would have. Very flippant, will not bring my dog or cats here ever again. I got great treatment at Paws and Claws….

Serena Welch

Had an appointment for my dog today (5/4) at 8:30am for vaccines. 7 mins before the appt I'm sitting in parking lot I get a call saying they are canceling my appt because the doctor felt they wanted to see my dog before he gets his vaccines. I had booked this appt in advance and if that was the case, why didn't they tell me ahead of time. Lack of communication and consideration is a no for me. After spending $$$$ of dollars for my pup with VCA Burbank, I thought they would have a little consideration when I asked if they can squeeze me in to be seen by the doctor. Save your time and money pick some place else. Also, the receptionist hung up on me and I had to call back to cancel all of my future appts.

Drew Simon

ZERO STARS. WORST VCA EVER! We moved to Burbank a year ago, and after having a great experience at the VCA in Hollywood, we've been shocked and sadden at how terrible this Burbank VCA is. They've consistently made errors or missed illness/injuries with our dogs. They overcharge on everything. When we've called them out on their mistakes they brush it off and suggest it's actually our fault. We're not Vets! We don't know what's wrong with our dogs, which is why we brought them to the VCA! We're now going to drive 40 minutes out of our way to bring the dogs to a different VCA, because we just can't stand this Burbank VCA's incompetence and bad attitude anymore.

Audrey Morton Parker

Dr. Coates is the best thing to happen to cats, ever. Just honestly and truly the person in the world we trust most to take care of our babies. Humans don’t deserve her, she is a literal angel. Dr. Coates and her colleagues have run the gamut with us, from regular checkups to delivering awful news with incredible compassion. Everyone at Burbank (front desk included!) seems to be the best at what they do. They take their time and they’re all personable and gentle and I can’t gush enough about them. Definitely not the least expensive vets in the area, but if 30+ years of pet companionship has taught me anything, it’s that if you can afford to give your pet the best care, you should. VCA Burbank is, hands down, the best care my pets have ever received. It shows, because getting a close appointment is pretty impossible these days, compared to a few years ago! We’ve had to take our pets elsewhere in emergencies and the experience is just not even close. Thank you Dr. Coates, Dr. Sindell, and EVERYONE at VCA Burbank! You work so hard and we’re very grateful.