Evans Automotive

Richard Webster

BEWARE This company is a ripoff! Local people want them closed! Look on Nextdoor 29 Palms, ca Very poor ratings and outrage!

Amber Calder

They were great straight to the point and helped get things addressed that needed to be fixed. Excellent service. Thank you guys again

Camden Marian

I see the lady replied to my wife's review with further insults and unprofessional behavior and wished the husband (me) had wrote the review instead, so I shall. I needed a brake and light inspection to register salvage after I was rear ended. Only place that does them around 29 palms is evans so they hold a monopoly of sorts over the service. I failed it for a wheel speed sensor and a couple lights. No big deal. After waiting almost 2 hours it was brought to my attention the mechanic (her husband) replaced the lights without consulting me and was in the process of replacing the sensor. I saw the charge on the receipt for $140 sensor which he was gonna run down to autozone for in MY car not his own same as he did with the lights. I paid for the failed inspection and they let me have the bulbs for free. 1 star for kind gesture. Found a sensor for $20 and made the repair myself but the dash light was still on. Research told me I may need a code tester to reset the system and calibrate the sensor. Had evans do it and found that it was never the sensor at all! They misdiagnosed it and would have had me spend $140 for no reason. Luckily I only spent 20. A while back I had a cracked drum and replaced the drum and bearing myself but missed a magnetic ring that the sensor uses to sense wheel speed. Instead of telling me this they once again ordered a whole new wheel drum assembly. Had they consulted me I would have told them the old drum is still in the trunk. They blamed me saying "that would have been nice to know before we ordered a part from 30 minutes away." He checked my trunk, denied the drum was there, I assured him it was. He looks again "oh here it is" The magnetic ring was on it but said since he already ordered a new one I'd still have to pay for it. I told him that's not my problem just use the old one. He said even if he does he'll still charge me for the labor to be the same price as the drum he ordered. So either way I was paying for the drum. He gave me some BS about the ring being damaged and needing a new one anyway. By this point I'm ready to get my inspects and get my home after 3 hours. My wife and 3yo son needed to go home and eat and the lady told my wife that our son "looks fine" because he wasn't acting up at that moment. When requesting our car back she Passive aggressivly asked my wife if she sees the car up on a hoist and told us we cut in line with all this extra work. I made an appointment for a B&L inspection. If the work cut other customers they could have turned us away with a new appointment. I would have been fine with that. But they gave us the courtesy of spending 3 hours correcting a misdiagnosed sensor while charging me for a wheel drum I didn't need and I was charged for a 2nd inspection which I expected. Dont know why she lied about waiving the 2nd. Then the lady has the audacity to get on the reviews page and reply to my wife's review lying about waiving inspection fees, insulting my ability to repair my own car because I repaired something that their shop misdiagnosed and closed the experience insulting my wife by passive aggressively requesting that the husband write a review instead of "the fooled wife". Also, the mechanic kept speaking very rudely to his wife calling her names and insulting her ability to do her bookkeeping. For all this Evan's Automotive will never have our business and I will never recommend them. I've already told 3 guys asking where i took my car not to go here. I told them this story and steered them away from evans. Unfortunately, only other place for brake and light inspections is woods in yucca. I've looked from 29 to Palm Desert and even the nissan dealer doesn't do B&L inspections. So evans really thinks they can do what they want. My advice. If you need car repair, don't go to evans. For B&L inspec go to woods. It's double what evans charges but the one experience with the polite man on the phone was better then any experience I've had at evans in person or on the phone. Mrs. Evans don't bother replying to this. You'll make yourself look worse.

Bre Davis

Went to have a brake and light inspection done. Failed it the first time and they began repairing the issues on the car without asking us for authorization. We made our own repairs and when we went back for a 2nd inspection the woman was incredibly rude to us. When I asked an approximate idea of how long the service might take because I had my two year old with me and he needed lunch and she thought I was rushing them or something. She couldn't seem to give me a concept of how long it would take, was extremely unprofessional with how she replied to me, and told me my son "looked fine". When my husband went to pay the bill he could hear the mechanic calling the woman names and being absolutely awful towards her. She later apologized but told me she spoke to me that way because she had a really busy morning. Lame excuse. I absolutely will NEVER be returning to Evans.