WDC Kitchen & Bath Santa Barbara

Kenneth Haynes

Very poor customer service when something goes wrong! We purchased all of our appliances from WDC on State street. We went with their recommendations on “ high end “ products. The thermostat needed to be replaced. When the rear man came, I got a lecture on how the thermostats are never bad and the problem was I just wasn’t allowing the oven to warm properly. Turns out he thermostat was bad. The cove dishwasher we purchased failed three times within the first year and we are only here in this home half of the time. Each failure involved delays for service calls and part ordering.. After the third failure, Cove has agreed to replace the unit but has stated that the earliest possible replacement date is 5-6 weeks out and it may be as long as 7 months. When I called WDC, they have the unit in stock now. When I requested help in facilitating an exchange the reply was “ we have no responsibility in replacing the machine” and would not help interface with cove to help us get a unit sooner.

Tana Kincaid

Jonny was exceptionally helpful and accommodating -- really went the extra mile for me. In addition, prices were better than at other places, I was kept informed as to when appliances were expected in, and WDC happily held the appliances until I needed them.

Bob Cannon

Great selection and knowledgeable sales staff

Karine Wegrzynowicz

Great customer service when I needed a new fridge for a specific size constraint. The team walked me through options and what was in stock. New fridge delivered in two days.