Family Auto

INMOBILIARIA RM

Excellent company recommended 1000%; There was an excellent staff who attended me at all times until a person gave me the car, the other time I rented with another company and they didn't even have to check my car. Recommended 1000% responsible and efficient company.

Giselle Sanchez

Friday 7/15 I picked up a Ford Transit for 7 days returning Saturday 7/23, During our pick up the car seemed in good condition other than a slight smell, given it was night and dark in the lot upon further inspection the vehicle is absolutely filthy, broken seat belts (Safety hazard for passengers and a liability for the company). This vehicle was rented for a family vacation, my passengers are appalled by the state the van is in, we’ve had to add towels to every sit to avoid the discuss of the seats. As a loyal customer to Family Auto Rental of over 6 years this situation was extremely upsetting not only the condition of the car rather disregard of Family Auto Rental to provide this vehicle for rental. This is no way to conduct business and frankly as a customer I would not rental again. Upon my discovery and to express my concern I called 6 times straight to voicemail, with insistence I was able to speak to a gentleman who advised the manager was not on duty until Monday. He also expressed yes the vehicle is old and not in good condition, and he wasn’t sure why it was allowed to rented in this condition he also advised the company is waiting on a new shipment of cars, this is unacceptable I rented a car with the expectation of it being in good condition, especially for the price, if this vehicle is not suitable for rental why advertise it is my question? The vehicle works fine it’s the condition the filth that the company has control over! It’s been 3 days after several phone calls and an email I am yet to be contacted in reference to this. This will unfortunately will be the last time I rent with Family this situation is horrendous!

Luka Anicic

Family went above and beyond to service us and came in to save the day when our previous rental confirmation was cancelled at the last minute. We couldn't be more grateful, and thanks to them, we were able to get around Miami easily. Thank you, Family!

David Weiss

I had a great experience renting a car at Miami airport. Great prices and excellent service. The $500 deposit was back in my account the next day. Thank you!!