Hyatt Centric Downtown Minneapolis

Austin Zollner

Unfortunately, my wife, newborn, and myself did not have an ideal stay at the Hyatt Centric this past week. There were initial issues with finding a place for my wife to store her frozen breastmilk. While in the end we did come to a solution, it took a lot of conversations with multiple people to get it figured out. I will give you a compliment sandwich. The Good: We had amazing service from the bartender Zac, who was super friendly and accommodating. Overall, a great guy that represents Hyatt well. On top of that we had a young man at the front desk with awesome long nails that was so helpful and kind with all of our requests, including printing out a label for our breastmilk bag so it didn't get thrown out, thus I give him big props. The Not Great: We had to call housekeeping after our first Keurig was leaking. The replacement they brought also immediately was leaking. Finally, the third Keurig did end up working. So few lights. Made the room look very dim and dark. Poor view. It could have been sunny with no clouds but with our view all we saw were other rooms and could not even see the sun if we tried. Not the hotel staff's fault, but definitely the architect's fault. There was a spot of black mold in the shower a couple inches from the shampoo and shower gel. I have a picture if needed. I was surprised that there was no microwave in the room, which was surprising for such a high-end hotel, but that could have been my mistake in not analyzing the room amenities close enough. There was an older lady working the front desk who was not super helpful. She was rude and short with me, and seemed annoyed that I asked her to grab my breastmilk bag for my wife from their walk-in freezer so we could thaw some milk to feed our baby. Very expensive parking. Again, likely not within your control but 3 days of parking almost doubled our night stay cost (after discounts, points, etc). The day we checked out I had to walk to the parking garage and walk up three floors to bring the car down. I know this was in the flyer at the hotel, but was not included in the message I received from the hotel. I was told by the front desk the first night that I had a $100 dining credit thanks to booking with my Amex Platinum. Unfortunately I had booked the first night with my Hyatt Free Night Certificate. Thus we spent almost $60 unintentionally thinking we were getting a credit. Housekeeping walked in on my wife breastfeeding two times in a row. They knocked and basically walked in a second later without waiting for a response. I believe they saw that I had checked out, even though we were still there in the same room for two more nights. Elevator was a little sketchy. Seemed outdated for such a nice hotel. No public ice machine. I didn't know we had access to it until we asked a night in. It would be quicker if I got it myself and would relieve the housekeeping staff. Overpriced food & Issues with food: $12 for two pancakes; burger came with toppings that explicitly were asked to be removed. The Good Part Two: The ladies that helped us check out the final day were super helpful with how to get out of the garage as well as how to deal with the $100 dining credit. The gym was amazing! All things considered, I would give this hotel a 2/5 stars. Ambience was pretty good, and the service got better, but there were holes in service that were hard to ignore.

Leonard Tao

As an individual traveller room type usually not my concern. But bathroom means a lot in my travel experience. The standard room of Hyatt Centric Downtown Minneapolis is spacious and contain both shower and bathtub. Double sink is a plus consider some hotels positioned higher than Hyatt Centric don't have that. But the most impressive part is people. All the staffs were very helpful and friendly! If I come back to Minneapolis again I would definitely choose this place to stay.

Eric Santos

Love everything about Hyatt Centric Downtown Minneapolis. The service, style, and professionalism is beyond excellent. Beds were very comfy. Rooms have plenty of square feet. The workout area is spacious and very clean. So happy I found my forever Minneapolis property.

Jisun

Spacious, clean, and friendly staff. Manager went above and beyond to make sure I was comfortable and happy during my stay. Great Discoverist recognition and benefits. Gym looked so spacious and nice but didn’t have time to use it unfortunately.