Potbelly

Client Services

I had to order lunch for work it was 11:30 I needed 2 box's of sandwich 10 in each big order. Nyasia asked if I could come before the rush and I said yes it was done by 12:00 I was so amazed how wonderful and professional her and her team were they worked so well together. my office love the food they made for us and we will be getting lunch from them more often. Thank you so much Nyasia and team for taking this tough order and making it work.

Robert

I went today to pick up an order and a new manager was hired and she is very unprofessional and hostile. I walked in and checked the takeout shelf first and my order wasn't there then almost immediately saw that the manager was angry, she was dealing with a man that was picking up an order and she sounded like she was giving him a hard time for some reason. She asked him who he was picking up for and he took a bit of time to answer her like he was scared of her and I took the opportunity to tell her who I was picking up for. She ignored me completely. Then a few minutes go by and the order I was there for still hadn't been finished and it was pass pickup time so I asked a young employee and he said the order was almost done, he was just waiting for one more thing. After waiting five minutes pass pickup time I approached another employee because I saw that nobody was finishing the order I was there for. As I spoke to another employee the manager rudely and hostilely interrupted me and said, "did you come in and check the shelf first (yes I did) then tell someone who you were picking up for (yes, I told her and she ignored me) or did you just come in and sit down?" So said to her, "I didn't know I had to tell you to do your job". She knows she has an order to complete and regardless of whether I told her who I was there or not she knows she has to complete the order and place it at the shelf for pickup. And when I first entered there was already an order sitting on the shelf. Did someone have to tell her to make that one too? She didn't like that I said that to her so she kicked me out and told me to never come back. I know she's a new hire cause I go to that shop often and don't recognize her at all, she is very rude and unprofessional. She is an old black woman manager in this Braintree location to be specific and this happened this afternoon just after 5pm.

Colin McElaney

I didn't ask for extra onion...

YoungZoe witdahoodie

I went there for the first time couple weeks ago and I gotta said that I was really impress by the architecture inside. It was confusing at first but with the assistance of that young lady named Valerie, the process for me went smoothly and the sandwich was really good. Mostly giving it 5 star cause the customer service I received I believe that such thing is great qualities.