Carolina Glass & Mirror

Jim Roof

This is a revised post from July 2022 (which follows my new comments below). Before even seeing my earlier negative review, Michael Wilkins, owner of Carolina Glass, called me personally to apologize for the administrative problems I had experienced. He promptly followed up with a personal visit to my home and quickly provided a highly competitive quotation for our large bathroom mirrors, which I accepted. He sent a pair of highly capable techs to remove the old mirrors, timely fabricated the new mirrors, and sent the same tech team to install them. At no time did Mr. Wilkins offer excuses for the earlier problems and he did not throw anyone on his staff under the bus for the problem. He let his actions and the Company's subsequent performance speak for themselves. The job was done expertly and we are very pleased with the result. In my book, even though any business can stumble from time to time, Mr. Wilkins has seriously demonstrated how a good business should be run. Jim Roof, August 24, 2022 Here is my previous 1 star post for context: "After a previously positive experience with CG, I contacted them to replace two large master bath mirrors. After multiple phone calls and emails and an untimely appointment for measuring, I still do not have an estimate or responses to some very simple questions. We have decided to do business elsewhere. CG obviously does not choose to provide the great customer service touted on their website. Pretty sad in today's competitive market place. Our time is simply too important to waste begging for responses. J Roof July 2022"

Chuck Lindholm

Called and counter lady answered and said sales were busy so took mirrors sizes and said I’d get a quote.Gave email and phone.Waited a week called back and talked to commercial sales since for Applebee’s and gave her sizes and never heard back.Called back and gave residential sales sizes and they never called or emailed.Went to another glass shop and had in two day.I get better service at DMV if that tells you anything

Randy Overton

Great selection of quality products. Mike was great to work with. He has over 25 years of experience in this business. I would highly recommend you dropping in, ask for Mike. Compare to others you have looked at.

Willie Robinson

I ordered the glass from them and gave my specifications. The glass was precisely cut and beautifully contoured. It took two weeks. It was an expensive process but we'll worth it.