Best Buy

Category: Electronics store in Cambridge, Massachusetts

Address: 100 Cambridgeside Pl, Cambridge, MA 02141, USA

Phone: +16175778866

Reviews

Nathan Grossi

Apr 30, 2022

Amazing Staff helped me get a new phone and get it fully set up and put a screen protector on it for me l. Sad that this location is closing in June

Andrew L

Apr 27, 2022

Sold me a defective Open Box Apple Watch S7, still registered/linked to the original owner. I am now trying to resolve this issue and not be stuck with a useless brick.

Tech Pamoja

Feb 26, 2022

I have been shopping in this store for the longest I can remember. Even during the Covid crisis , this store was fun to be in. Employees were energetic, you can feel it through their great customer service. You could tell they care about you and what they sell. I am not great with management myself but, I can tell the difference. I went to the store last week and everyone seemed like they hate their jobs. You can tell the management changed for the worst. As a person who worked in retail for years, I understand the difference. If anyone from cooperate is reading this. Probably not but it's worth a short. Please change the management in that store before everyone runs away or possibly close the store for less revenue. Officially, you have lost a customer because of how the vibe feels when you walk in the store. I would rather shop online or go to other locations for pickup. I clearly won't state names cause I don't want to have anyone fired but, something is wrong with the Cambridge store at the moment. If you are looking to shop at BestBuy. Save yourself a good day and stop by other locations. I am saddened as I write this as this is the closet BestBuy store to my house. What a disappointment to what management changes can do to employees, customers and the company's reputation.

Kenia Arbaiza

Feb 2, 2022

Idk I didn't get to buy anything 😒 but they take returns! The workers here are always incredibly informative. Thank you, Best Buy Workers!

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Questions & Answers

Can they deliver to my house?

Edgar Agudelo Hernandez | Dec 15, 2018
Felipe Jorquera | Dec 16, 2018

It can!

Where do you park for curbside pickup?

Yilin Liu | Dec 14, 2020
Leonardo Emmer | Dec 15, 2020

At curbside spot

Hi, I was wondering if you sell notebook

Fabiana Marques Da Silva Marques | Dec 15, 2019
Fabiana Marques Da Silva Marques | Dec 16, 2019

You deliver to SΓ£o Paulo

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can you make a return with just the receipt but not the card you made the purchase with ?

j u n k y a r d | Dec 15, 2019
Christopher Chang | Dec 16, 2019

Yes

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am looking for an android charger cord for a smart jitterbug phone do you have?

Atheline Nixon | Dec 15, 2018
Aditya Shrivastava | Dec 16, 2018

Yes

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Do you buy laptops

Randy Ross | Dec 15, 2018
Federico Welsk | Dec 16, 2018

They don't buy laptops.

Will you install a TV?

A Google User | Jun 17, 2021
Mimi love | Jun 18, 2021

I don't work there I think they do.

What are the Covid safety practices like here?

People are asking | Apr 18, 2021
Joseph Morris | Apr 19, 2021

Must wear a mask before entering,& stay 6ft away from others

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Do I need appointment to go to bestbuy

Sofia Ll | Apr 18, 2021
Harris Fine | Apr 19, 2021

No

I placed an order for a sonic care tooth brush that went to the 'pick up at store' catagoy, I would like to have the order shipped, how do I go about.

Larry Macri | Dec 14, 2020
Vincent Ma | Dec 15, 2020

Contact customer support

If I purchased a low priced item on my card but did not collect a receipt, can I still return the product using the same card?

Blayne Won | Dec 14, 2020
Esteban Sanchez | Dec 15, 2020

The official policy, is that customers can return an unopened item that the store currently keeps in stock without any proof of purchase. This is possible as long as the SKU (Stock Keeping Unit, a number that represents an exact item) is one that Best Buy currently keeps in stock. The item also must be listed on BestBuy.com

Can you get your electronics fixed inside Best Buy right now

Shayan Chowdhury | Dec 14, 2020
Dung V Tran | Dec 15, 2020

I didnt use that service. However it looks like people still work on fixing electronic items. Good luck!

I lost my air pod pieces that go in ears but i still have the charger. Can i buy just the ear piece

19 Shane Silva 79 | Dec 14, 2020
Robert Bresten | Dec 15, 2020

I don't believe so, you may want to check with a nearby Apple store.

if i buy pc parts for my pc can best by install it for me?

qtCeres | Dec 14, 2020
Edwin Curet | Dec 15, 2020

I'm pretty sure they can, talk to geek squad

Do you have ps 4 games

NORBZ | Dec 15, 2019
Elmer Melendez | Dec 16, 2019

Yes

Do you fix cracked screens?

Jaqueline Jenkins | Dec 15, 2019
Gabriel Martinez | Dec 16, 2019

No, sorry

How much is it canon 5d mark 4

Bemnet Nkhu α‰₯αŠ₯αˆαŠα‰΅ αŠ•α‰…αˆ‘ | Dec 15, 2019
Unknown Error | Dec 16, 2019

An internet search showed Best Buy at 2799.99

Do you have the battery of dyson's vacuum V8?

유승규 | Dec 15, 2019
Renan Tapia | Dec 16, 2019

No sorry

Good morning, they would have to change a notbook screen DELL inspiron 15 7000 2 in 1'.... the tactile works, but it is indicated.

MIRAM ARREGUEZ | Dec 15, 2019
Esvin Barrios | Dec 16, 2019

Hi Miriam, the Geek Squad group can help you with whatever you need, just take your device to any of your nearest stores!

Do veterans get a discount ??

Boris Stoilov | Dec 15, 2019
Md Omar Khan | Dec 16, 2019

It varies from store, most likely its not one of those.

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hols need to know if they have screens available samsung smart tv 32 "

Jennifer Flores | Dec 15, 2019
MarΓ­a GΓ³mez GΓΌΓ©mez | Dec 16, 2019

I'm not sure, but they have too many brands and the store is very well stocked.

Hi - what's the return policy on an Apple watch (I have a gift receipt from Best Buy)? Thanks!

Mitali Chakrabarti | Dec 15, 2019
Samuel Beneche | Dec 16, 2019

15 days

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Do you have the Kindle Paperwhite in stock? How much does it cost?

Marlene Fried | Dec 15, 2019
Local Guide Remediator | Dec 16, 2019

Obviously too lazy to check the website and don’t know how to ring and ask!

Why have I been on hold for over 30 mins to ask 2 simple questions that could be answered in 10 seconds?? That is horrendous customer service, figure it out.

David Cardillo | Dec 15, 2018
A.J. (AJ) | Dec 16, 2018

Seems so. May be they were dealing others at the same time. It's first I have heard of.

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Why doesnt this location answer phone calls?

Consciousness | Dec 15, 2019
Local Guide Remediator | Dec 16, 2019

Busy answering dumb questions

How do I get ahold of a worker in the store

MARKXMOROS | Dec 15, 2018
Matt H | Dec 16, 2018

In my experience, you're always better off talking to someone at the customer service desk because they can track down whichever department you need - from geek squad to appliances. If you just want to talk to someone about products in general and not go into an actual store, call the customer service number on their website (the toll free number) or even connect with the "customer service chat feature" through their site or app. Those have always been the most helpful experiences with best buy.

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Is there parking at the Cambridge Best Buy?

john hayes | Dec 15, 2018
Peter Danilov | Dec 16, 2018

There is a mall parking lot

This Friday September 29 will sell Super Nintendo and what hours?

Issxc | Dec 15, 2017
Bayoan Martinez-Yung (Bido) | Dec 16, 2017

Translate this question to English.

I have a Best Buy credit card. How can I make a payment to my card? Thank you.

Hector Zaanoni | Dec 15, 2019
Local Guide Remediator | Dec 16, 2019

Yes

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