Why have I been on hold for over 30 mins to ask 2 simple questions that could be answered in 10 seconds?? That is horrendous customer service, figure it out.

Seems so. May be they were dealing others at the same time. It's first I have heard of.

Is the answer on their web

Tara said it all in her disclaimer

Not sure? Maybe they just domt know the answer or the store is busy. Sometimes if you tweet companies of your experience they xontact you quicker. But, if its a tech question maybe Google can help or you can find it on YouTube. Disclaimer:Not affiliated with Best Buy. And this is Google so not sure if you're going to get a resp6 feom Best Buy on here either.