Edible Arrangements

Tony Eads

FROM A ONE STAR TO A FOUR!!!!! I had ordered 3 edible arrangements last February (2020) for Valentine's Day as gifts for my Wife, and 2 daughters. For my Wife I ordered 12 chocolate covered strawberries and had them "drizzled" with white Chocolate. I also ordered a 6 count box for each of my daughters who are 4 and 7 this year. Last year (2020) it was a smashing success.I attempted to place the very same order this year (2021). I was very proud of myself, as I was getting the order in super early Jan 26th) to ensure that there were no hiccups. The lady on the phone said "the order was processed successfully" and that I could pick up the 3 boxes (12 count, and Two 6 counts) February the 14th by 10:00am. I was thrilled! Well... here is were the story turns from a 5 star review to a 1 star review. I received a phone call at 9:36am Jan 27th (one day later) to inform me that evidently the ladies supervisor saw the order that she had placed on Jan 26th and that they "would not be able to fill the order as placed". She said the only orders her supervisor was allowing her to process is 12 counts with just plain dipped strawberries with no drizzle. Meaning not only would I not be able to receive the 12 strawberries with the drizzle I paid for, but they would not allow me to purchase 2 boxes of 6 that I ordered to gift to my 4, and 7 year old. She said that the only option her supervisor would allow her to offer me was 2-12 count boxes and I would have to separate them myself and give those to my daughters. Needless to say I was extremely disappointed. I requested a refund and am waiting to see if the sum of the purchase ($95.00) will be returned as promised. I am hoping to find a "local" less franchised business to purchase from that will at least allow me to purchase separate boxes for my 2 daughters. I would have been willing to take them if they would have offered boxes to put the 6 strawberries in for my daughters. This was extremely disappointing. UPDATE!!!!!! I was contacted by the owner of this particular location in Blacksburg. He explained to me the situation as far as not being able to provide for me the service that I requested (and paid for) due to Covid-19 restrictions as well as corporate mandates. He also told me that even though he was not able to fulfill my specific request he would like to make sure that I was a happy customer and that he appreciated my patronage. Not only did he say it with words but he proved it by giving me a deal that I could not refuse. My hope was to purchase a 12 count of chocolate covered strawberries for my Wife, and 2 six count boxes for my daughters. Now all three will have a 12 count and the cost is less than I was going to spend for a 12 and two 6 counts. I appreciate what he was able and willing to do to prove that I am appreciated as a customer.Tony. I am sorry to hear about your experience. Its true that corporate is not offering the drizzle this year. However, we may be able to accommodate your request for the two 6ct boxes. Let me see what's going on and we will be in touch with you.

Mike Stark

Delivered on time and their fruit was fresh and arranged perfectly!

Kara Cave

The pineapple was brown and the rest of fruit was slimy like it was older. This is about what I expected from a business who called me who asked me if I was home to accept the delivery. I told the customer service rep that I was at work, but our garage was open and the delivery could be left on the steps inside the garage as my husband would have been home to retrieve it shortly. To which he replied, “Would it be easier if you just came and got it?” Um, no, but it sounds like you would like me to do the job that my friend so graciously paid for you to do with this order. This sure didn’t feel like the gift my friend intended this to be. Also, I really hope the owner is not the guy who drives a maroon Tesla who has no qualms about parking in a handicapped spot at his child’s school. Sure made for a long walk when I was on crutches.

kristiana nelson

Great treats but they close when they want to or either the employees are closing when they want. Several times ive went right after 6 and the door will be locked even though there is a sign saying open and i have even had an employee not willing to make the personal 5$ cup of strawberries which i love so much, because it was 6:30 and she had already turned everything off and cleaned up. Not cool.