Citizens Bank ATM

Ellaine Santiago

I usually don't post anything that is negative especially to any businesses but I made exceptions for this specific bank. This bank has the worst Banking Service I've had in my entire life. It all started when HSBC wasn't able to close my account in due process of transition to this scammer Citizen Bank. OK fine, I just have to let it transitioned then before I can make the action of closing my account. I had been really busy with work and for to update my autopayments at that time. My previous contract with HSBC if I do not have any funds they should not pay it. But this transitioned account is not as efficient as the HSBC. Usually any malicious happening to my account HSBC would call me to prevent such things to happen. But not on this Citizen Bank, it seems their priority is how to lead people to their bank unknowingly charged them. I was only informed that this such things happened when they already charged me an overdraft 3x. I'll repeat I am not aware of this is happening. they should have mailed, emailed me, called me when this things are happening before charging me overdraft fees. but like what I said worst services they will not let you know about your bank situations. By the time I was filling a claim, take note the customer service was not clear in explaining what the claim will do. and she doesn't speak english fluently, which suck on my part because she cannot help me in filing claims. even though I keep asking her about why? and what happened? she just said if should I file a claim without explaining it. makes my situation even worst. then I received a mail saying my claim was denied that I have to pay for it. fine!, I'll pay for it and a Citizen agent called me regarding this, I told him that fine, I'll pay for the charges but you need to waive the overdraft fees because you(Citizen) did not inform me at all regarding this issue and just told me when it was already charging me, he promised to waived at least 2 overdraft fees but No!, I have not yet received this refund yet. so all the trust I've gave to HSBC was still there but the Citizen bank was the worst thing ever happened to my life. I have not yet received that waived fees. they lied!

michael leshinsky

Best branch in town