Embassy Suites by Hilton Columbus

Karen Reeder

I have stayed at Embassy Suites for years. I become accustomed to consistent service, cleanliness, and amenities. This stay was disappointing and did not live up to my previous experiences. I took my daughters for a special vacation to Columbus and chose to stay at Embassy specifically for the made-to-order omelets and make-your-own waffles. Neither of those things was offered. The sign said sorry for the inconvenience that the made-to-order omelets were not available. They had a small buffet available. The eggs were cold, the coffee was mediocre and the bagel was stale. We ended up going out for breakfast. The pool is closed from 10a-12...why? An elevator was down and the front doors weren't working properly. The elevators were dirty. Maybe maintenance hasn't been up to par? Our room was clean and the pillows were nice. I could have stayed at Hampton or Holiday Inn Express for $50-$80 less and had a better breakfast.

Doug Garasic

It’s one of those good not great hotels. Pool needs some love but more creative than most hotels. The fitness center is rough but the breakfast is PHENOMENAL! (Included in stay for free) If the price is right it’s worth it but temper expectations.

Cierra Whiteside

This hotel was HORRIBLE!! The front desk staff was horrible. The hotel lobby is beautiful. The rooms are not being cleaned by the staff. We stayed there for two nights and NEVER seen a cleaning cart. Our hotel room had a terrible stench. The furniture was basically falling apart. The bed skirt was stained. The carpet was not vacuumed. The table was broken. The elevators hardly works. They skip floors and sometimes stop on floors that were not even selected. The curtains were stained. The room had other people’s trash still in it and by the door. These people are not cleaning this hotel period, and that is disgusting. This hotel needs to be reviewed by corporate Asap if it wants to continue to be in business. Which is a shame because it has such great potential!

Patti Morgan

We were lucky to get a room on short notice on a Saturday afternoon. The room was large and clean, and the fold out couch was perfect for the kids. The trash cans in the room did not have liners, and the tub was slow at draining. There was plenty of soap available, and the hair products were much appreciated. The breakfast spread was amazing. Lots of cereal, fruit, and fresh cooked food. All elevators were functioning, halls were clean, everything well in order in the lobby and lounge.