VCA West Los Angeles Animal Hospital

Diana Rivera

My little Pikachu had his last night with us at VCA west LA. He was a regular cardiology patient and often saw Dr. Alan and Day. I appreciate that I was able to communicate in between visits regarding any concerns I had via email and I appreciate the compassion and care for his last day. Heart disease is unpredictable. These photos are of him earlier the same day. He had a bit of a rough night, but it just got worse throughout the day and we realized it was time. 😔💔 They explained the options with transparency and gave us the time we wanted in a quiet room with him before having to say goodbye. 💔💔💔

Kevin McCormack

My one and only experience with VCA West LA was beyond any expectations, in a very positive way. We found VCA because they were the only vet in the area who said they would provide care to our chicken (we have 3 egg laying backyard hens and one was very sick). Unfortunately our chicken was gravely ill and had to be euthanized, but the staff were incredibly empathetic and kind throughout the whole process. Yet that’s not the reason for taking the time to write this review. I’m writing this review with an emphatic 5 stars because we just received a SYMPATHY CARD in the mail from VCA, with 3 handwritten personalized notes from the staid/doctors and we are simply blown away at the gesture.

Brigid Boyle

I have to come here about every 2 weeks for my dogs meds and it’s so much more complicated and time consuming than it should be. Refills take up to 72 hrs and they very rarely tell you when it’s ready. Most times it’s faster but the only way to find that out is to call and wait on hold for a minimum of 5 minutes and sometimes much longer. I called tonight and was told that though it has been 67 hrs, my pets meds are not ready and they can’t tell me when they will be ready btwn now and the full 72 hrs?! So frustrating- will be thrilled to switch to a new place as soon as I can.

Derek Park

The employees are kind so I’ll give them 2 stars, but this place is definitively a predatory business who’s only priority is money. I’d recommend going with other options if you’re considering them. Our dog had been vomiting for 3 days and began screeching to touch (urgent care said to go to an ER if his condition worsened) so we called VCA and ACCESS. Access was $180 to see him and they estimated a 5 hour wait, while VCA was $300 to see him and they said it sounds severe and they would probably see him within the hour. It’s a large monetary discrepancy but we decided the matter could be serious and that the difference in hours could be significant for our dog’s health. So we went to VCA. The employees themselves are kind and I can’t say the care was bad (we aren’t allowed to be with them during treatment). I will say is that this ended up being a 5 hour ordeal anyway, so we may as well have gone to ACCESS, but I won’t hold that against them either. What I found truly appalling was our experience with the billing. Our dog had an x-ray done and a blood test. We expected to be gouged. $700, maybe $800 on the high end. Nope, $1600. $300 for being brought in, another $600-$700 for an X-ray. Aside from those prices just being absurd, not everyone has this kind of money on hand to drop in a single unexpected transaction. I asked if they could work with us at all; if we could get some time to pay, or have some of the exam fee taken off considering we were just in their urgent care. After some back and forth, the resolution from them was “which medications or blood work results do you want removed?” They would evidently rather take away treatment from a sick dog than even just sending us home with an invoice. Their priority is gouging people who are worried about their beloved pets; the actual care is secondary. You cannot claim otherwise, the evidence is definitive. I was truthfully shocked, but upon coming home and reading the reviews on this place, I guess I shouldn’t be. Anyway, after all of that, no concrete diagnosis. I will not be back here, I’ve learned my lesson.