Ashley HomeStore

Melissa McCoy

I wish I could give this store and it's staff 0 stars. We ordered nearly $8,000 worth of furniture back in September of 2021 for our new house. AJ was our salesperson and I would caution you to not work with him if you ever choose to visit this location. To this day, we still have not received all of our furniture. Towards the end of last year, we had SIX different delivery attempts for our bed frame. Each delivery, the item would come broken, pieces were missing, the wrong item would come, or the delivery would just not show up. We spent hours home from work awaiting each one of these deliveries. AJ could not be bothered, it got to the point where every time I would try to call the store and talk to him, he was 'busy" or I was told they would get a message to him but in reality he just did not want to talk to me. Finally corporate had to get involved and send a personalized team to come and get our correct bed set delivered and set up. Fast forward to now, our nightstands have still not arrived nearly a year later. I have consistently reached out to AJ who finally decided to tell me he doesn't think they will ever come because the set was discontinued. He then proceeds to send me a link to different nightstands (that are double the price we originally paid) and said he could get them to us once we settled the price difference. I was shocked they would even try to make us pay another dime after a year of problems - but he said the best he could do was 15% off. I ended up contacting corporate to work on getting the issue resolved. He is a slimy salesman who will do anything to make some money. I would not trust a word that he says and I would urge you to visit another location or not use Ashley at all.

Ramesh Nallabelli

The store had a good selection of sofas and love seats. John B was patient and let us explore the store while checking periodically. Not at all pushy, but very helpful. Overall great experience. Will come back.

A S

First off the store is privately owned and is more expensive then anything online. They will try to price match (from Ashley furniture website or app) but it's not guaranteed. Second...Ashley is in crisis mode currently. I ordered 3 pieces of living room furniture in early October 2021. Our furniture was to be delivered in approximately 8 weeks. After one piece comes in they want a partial delivery. We did not want our furniture to wear differently and did not want a partial as the wait is so long there's no telling when or if we would get the other pieces. Declining any partial delivery we called in early February to inquire what was going on. We were promised delivery of ALL 3 PIECES ON March 1st. Two weeks later...one item was on backorder for a month! We called the warehouse delivery service to double check and upon calling them...2 items were on backorder! one for a month and one for 2 months. We not only had our delivery delayed...we were given a promise that was broken, no discount, and then upon calling to cancel the order...the Ashley customer service representative didn't seem to care about the customer or my complete frustration at all. After 5+ months I'll never go back to Ashely in store or online! Completely unprofessional and uncaring and disorganized company! What a waste of time!

Evelina Deleon

Benny & Brian were great to work with. Benny wasn’t a pushy sales person we asked for a specific sofa and he indicated where it was located in the store. He wasn’t breathing down our necks or …Thank you for shopping with us, Evelina! We will be sure to share your kind words with Benny & Brian!