Ashley

Hibret Ellos-Misgina

Do not buy anything from Ashley home furniture! They have a terrible assembly team. I ordered a bed and they could not put together. They left the mattress so my daughter had something to sleep on the floor. We waited for a 2nd delivery team. They could not put the bed together! We ordered a our bed in the beginning of summer nearly 3 months! The third team shows up with another bed and they did a poor job assemblying the bed! The headboard feels like it could fall apart at anytime. Why bother with another team, the 4th one to try to fix it. Bad service, unorganized and I wish they would just refund money!

Latoya Capers

My fiance' and I just purchased our first home, and we chose Ashley as the place to furnish it. We made a very large purchase with Ashely-Easton in November, 2021. We purchased our bed, entire living room and dining room furniture. The sales lady was Mary Gower. At the time of purchase Mary explained to us that there would be a delay in delivery, but EVERYTHING would be in and delivered to us by February, 2022. Needless to say all of our furniture was NOT delivered by February, 2022 and was delivered sporadically throughout the months. We got 1 chair one month, the dining room table another month, the dining room bench another month, all of the living room furniture was split up and we are still waiting on our ned to be assembled. We've had the headboard and rails in our bedroom on the floor still in the box for several months causing us to have to sleep on the floor. Every time we were given a date for an item to arrive in the warehouse, it was pushed out another month causing us to have to cancel planned events in our home and continue sleeping on the floor. I was in email communication with Amanda Johnson, the customer care specialist who assured me, I would be compensated once all items were delivered for the false information given and the long drawn out time for delivery. She also assured me she would personally keep me updated on items that arrived in the warehouse. Needless to say, I have not heard from Amanda, and she has not responded to my emails. Here it is July, 2022, and we finally got the last item on the list which is the footboard. I called to confirm the bed would be assembled when the footbaord was delivered since the headboard and rails have been sitting in boxes on the floor for 10 months. It was confirmed that the bed would be assembled. Once again, a disappointment. The foot board was delivered and the bed was not assembled. The delivery team puts me on the speaker phone with a lady named April who identified as the delivery manager. She states to me that, unfortunately, after 10 months of waiting for the pieces of my bed, it will not be assembled because her team was not aware of it or communicated to from the other team. Although the ticket clearly said "white glove" delivery, which means to assemble, she informed me her huys would not be assembling my bed. So here I am , once again, disappointed by Ashely because I confirmed my bed would be assembled, and it was not due to miscommunication between Ashely and their teams. After waiting 10 months to get items that I paid for up front, I am still having issues with Ashley with no customer concern for my frustration. This has been the worse service, and I would not recommend Ashley's for the simple fact that they lied about the delivery date just to make a sale, and everything I was told never happened throughout the months. I would have NEVER purchased these items if I knew at the time of payment I would not get them until 10 months later. This is unbelievable, and very disappointing.

Rick Nie

NEVER buy a mattress from them. They mention it is a 90 day sleep trial but never mention it is NOT money back. Once you sign, you are committed to Ashley for that amount NO MATTER WHAT. Their lawyers have buttoned that up tight. They do not honor the Tempurpedic money back policy. Of course your salesperson won't mention that. They will only swap for another mattress. Even if that mattress is less, you do not get the difference back as a refund. The manager will get on the phone and site "company policy". Once you buy, Ashley Furniture has you and will get their money no matter whether you are satisfied or not. They don't care. They can hide behind company policy if they want, but now it's my policy to keep others from buying anything from them. Please don't buy anything from them. If you choose to disregard this warning, you should consider taking your attorney shopping with you to read through all their fine print looking for ways they're going to screw you over.

Daisy Garcia

Went in for a chest and a dresser they all looked so nice and so good I couldn't make up my mind but then I saw this beautiful whitewash dresser with a rustic accent on it and I Said yes this is it. I had only went for a dresser and a matching chest so I end up getting the 2 night stands .. I love it . Great customer services as well I will be back to get kitchen and kids room as well .