Hertz Car Rental - Astoria, East Elmhurst - LaGuardia Plaza HLE

Noam Sheetrit

Location was closed with a sign that said drop off at LGA instead. Followed those instructions and was charged twice the agreed upon rental price for dropping off at the airport. Have been on the phone for days with Hertz customer service but the system is intentionally slow, incompetent, and frustrating. They need to “verify” the location is closed but since the location is closed they can’t reach anyone there to “verify” that the location they’ve tried to reach multiple times and can’t is in fact closed. Go with a different rental company. Edit: finally heard back from the escalation team and got a refund. Increased my review to 2 stars but I’d still recommend you go with a different company

DaFordKid Films

They didn’t have a full-size sedan, so they gave me an SUV. I preferred a taller car, so the service was beyond what I expected. It was quick to get too.

DaFordKid Films

They didn’t have a full-size sedan, so they gave me an SUV. I preferred a taller car, so the service was beyond what I expected. It was quick to get too.

Rob Murphy

Classic bait and switch rates. You'll rent an economy car online but they won't have one and staff will be unapologetic about it. Car was dirty and gas tank wasn't full. Upon returning the vehicle there will be no parking and if you find …