Hertz Car Rental - Fort Lauderdale - Powerline HLE

MaryismyJane

The staff here are great, The branch Manager and her associate Brittany both deserve a raise they managed to deal with the impossible and helped me get into a nice rental just in time for me to go back to work with no repercussions they are both amazing at what they do and can do to help others!

defense first

A smaller rental center, very nice people that provide quality service

Leivino Ferraz

Very good service

Louise Robertson-Schmitz

I was charged hundreds of dollars more than what I expected to pay. I rented a car @$49/day or $250/week for 4 days. I was charged as expected. When extending the rental (over the phone with a live agent) I was quoted and charged the same rates (these charges posted as 'pending' on my debit account) as I expected. An extension of 3 days posted as a pending charge of ~$150, and then an additional extension of 2 weeks posted as a ~$500 charge. When returning the vehicle-- a full three days early, I thought those charges would simply clear, plus any toll charges, additional fees, etc. That is NOT what happened. I expected to pay ~$900. I was charged over $1580. I called customer service,l and spoke with a friendly but entirely unhelpful agent who explained to me that the rates must have changed between extensions. IF this were the case, then why was I initially charged $150 for 3 days (~$49/day) and then $500 for two weeks (~$250/week) when I was on the phone with the agent? If they had *quoted* me a rate ~$97/day or ~$397/week (what they later claimed they quoted me over the phone) I would have NOT EXTENDED and returned the car immediately. If I would have *been charged* what looked like $97/day or $397/week, I would have had a good reason to call right back that same day, NOT EXTEND and return the car immediately. But up until the next business day after returning the vehicle, I was under the impression that I was charged properly. It was only then that they all of a sudden charged me over $600 more than I expected. Not a light sum. I explained this to the agent I was complaining to (I swear, I was nice to her) exactly as I've explained it here. She said that I must have been quoted these ridiculous prices and that I must've agreed. I asked to speak with her supervisor. The supervisor was too busy about to go to lunch in 15-20 minutes to talk to me, and would only have time to call me back after about 90 minutes. No call came. They completely wrote me off. I felt ripped off and ignored. I felt scammed. I WAS scammed. So, now Hertz can deal with my bank and the charge back I claimed. DO NOT BOOK WITH THIS COMPANY. Go with Budget, Enterprise, or even Turo. Don't let them try and steal your money. I'm disgusted by their behavior. It's not their money to take. It's mine. And I should only pay what I agreed to pay. If there was a mistake they should've corrected it instead of gaslighting me by saying I agreed to a rate that I know I did not agree to.