Avianca

Lucas Tambussi

At the time of checking in, all the workers at the counters left for 60 minutes without attending to anyone. People are missing their flights and they don't care, they left because "they had a meeting"

Heynard L Paz-Chow

Avianca Airlines is truly the prototype of what an awful airline that will be studied in the Harvard Business Review, of how NOT to manage or run an airline. Avianca may be deceitful in its pricing, promising one thing (bait & switch) only to offer something different, or designed to not be available. A point is the refundable ticket, which once you purchase it, the after terms and conditions pretty much limits you, so that the ticket is de facto, not refundable. The crew and flight attendants. I my 40+ years of flying multiple airlines, I could not find, a team that treat its customers with such disdain. Incredible how a Human Resources Department can put together a group of such ineptitude, lack of courtesy, and utterly bad at what they do. It is that bad, and worse! Fees. While I am well aware of the multiple fees, the nickel and dime for every single detail in this airlines is toxic. This has to be a platform designed by the CEO, (another awful executive) which is so concentrated in reaping revenues, without the sense of strategic tactfulness in applying them. Many of us are willing to pay them, but in this airline, the lack of inclusion or packaging makes it totally distasteful. I DO NOT, and I will put another emphasis, I DO NOT recommend Avianca in my most direct expression. It is awful in all its segments, ticketing, web design, customer service (this does not exist, since you are to press 1 for x, 2 for y, 569 for sorry, goodbye), in-flight service, in-flight attention, and at exiting. Truly, awful, totally, and repeatedly ranked as a one star. If I had the choice, I would rate it with a -10 in a scale from 1 to 5, or use, like in Algebra, imaginary numbers to the negative power, to denote how truly bad this airline is. STAY AWAY book somewhere else! Heynard

Cesar Serje

So my wife and kids were traveling to Colombia, I have 2 daughters , 1 is a teenager and the other is 9 years old. The teller at Avianca told us that they all need the covid test to fly and we paid $80 dollars per person at the airport for the tests. After we got the results the same teller told us that the 9 year old did not need one, so we pretty much threw away 80 dollars. On top of this we had to pay $315 for 3 luggage.

Thomas Gelmi

They don't take care of anything