Hello, I do not know if this is who I should contact but call customer service at Avianca I waited 2 and a half hours I spoke with 3 people and no one could help me make a change in my flight, it is outrageous to wait so long and your employees do not fin

I was 72 hours without stopping and they passed me from one operator to another without giving me any solution, I passed with my cell phone open all that time, they are thieves, I had an emergency and they could not help me, I lost two tickets, and I had to buy 2 tickets because they are too inefficient

It is best to look for any other option and not use more avianca.

The same happened to me, nobody assumes a responsibility in customer service. Since he was transferred to El Salvador, he has been a disaster. They should improve that part. I made a flight change and they said that in 8 hours they would issue the ticket and it was not like that. Finally at the Miami airport and in the last 5 minutes a couple of good officials finally solved the problem and I was able to board the flight. That customer service is a real disaster, the flight left on time with no complaint in that part.