UPS Customer Center

Melvin Bell

I got more runaround.

Yimin Wei

When I checked the tracking of my package, I found that there was a “disruption of service” and the package was scheduled to be returned to the sender. That's a biit strange, because I have used the same address before. I immediately called the help line and offered to pick it up. However, I was told that it's not possible. I need to contact the sender for help. When I contacted the sender, the sender only offered partial refund and insisted I have to pay for the shipping even though I did not receive the package. Why does a customer has to pay for the mistake done by UPS?

David Dobrowski

It appears my package was stolen by someone at this facility / delivery person. Expensive equipment gone! It was reported as "damaged" but then "all merchandise missing" and "empty carton". Was in UPS custody the entire time and now the package is "empty"??? I was never contacted, my shipper not contacted. Had to call multiple times to get any tracking information. Web chat was useless. Phone customer service knew nothing. Overall experience with UPS was horrendous.

Jan Dease

UPS CC at Miami Blvd, Durham NC has come through for my business multiple times. Most of my asks are near the end of the day, so Brittany is usually my hero, and sometimes even drivers that happen to be passing through the front area have lended a hand. Kathy has been my hero on many, many occasions! And she always remembers me (maybe I'm infamous ;) and I value that personal touch which is so rare these days. She has the wisdom of experience. While I often have service issues with UPS in general, and issues on the customer service line, I consider this customer center and its great employees my go-to.