Mabey's Moving and Storage, Inc.

Louis Morizio

I had Maybes employees move, pack, and store office furniture in an environmentally controlled storage container for 11 years. I spent just under $7,000. I picked it up the other day and four of the tables had the finish peeled off due to moisture. All of the furniture was wrapped in Maybes moving pads by Maybes moving professionals. I trusted them. They only offered a "Good Will Gesture" of the $200 fee they charge for you to pick up your furniture. I'm currently paying $372 per month for additional storage with them for the last 3 years. As a client, I have paid them just under $22,000 and they won't pay for the restoration of $950. Another sad example of poor business ethics. Seek other options before choosing your moving and storage company.

Sharon McMullen

A big shout out to Mabey’s Moving and Storage for expertly packing up our 3-level 2-family home in Ithaca, NY and moving us to Chester County, PA. Dylan’s quote was both spot-on and low pressure, which I appreciated. Rock star Roger and his terrific moving team of Paul, Brandon, and Jeffery, treated our time, cherished heirlooms, and general stuff equally—with care and respect. They were not only incredibly hardworking and unbelievably fast, but also very personable! Thank you, Mabey’s! I am happy to give your service my highest recommendation.

S J

This was my first time using the moving services of Mabey's Moving and from beginning to end, the process was easy and stress-free. From the customer service reps, to the estimator, Mike, and the movers, everyone was friendly, informative and helpful. Ken, Kyle and Sean (I hope I remembered their names) were fun movers to be around. They took apart and reassembled my furniture with no problem. Sean actually made a great furniture layout call that gave me more room in my living room. Ken was a great conversationalist, and all three were friendly and helpful. I will be using their services again when I move in a few years, and I highly recommend Mabey's for your moving needs.

Thomas Craver

UPDATE: As it turns out, the below-mentioned individual DID, in fact, show up that day. I was home, sitting feet from both the front door and my attached garage which was open. I did not hear this person knock, nor did he try to get in touch with me. But, he fixed the leak. A few days later, we had torrential rain for two straight days. Leak was gone. Our stuff is safe. A VP called me personally first thing Monday morning (after the presumed no-show on Friday). He spent nearly half an hour on the phone with me and wanted to make sure things were sorted. A few days later, checking in on another rainstorm, he asked if I'd be happier with a new mobile storage unit and even offered to help move boxes from one to the other. Customer service goes a long way. While I would have liked to have been notified the repair guy was there. The follow up was first rate. --Original review below-- We decided on Mabey's to choose local vs. a national chain service and were impressed with our first call. Unfortunately, that's where the positive impression stopped. The Mobile storage container was delivered slightly outside the initial time window, but nothing too far off to be concerning. The driver was great, informative and did his best to level the container in our sloped driveway. He explained about water coming from the bottom escapes near the door. He also said not to worry about all the water damage on the floor as the roof had been completely replaced (Aluminum) because the prior fiberglass one leaked. We got rain the next night (a Wednesday before the holiday weekend). Rain clearly came in from the roof. I had three columns of storage bins stacked and two of the three had standing water on top. Clearly the presumedly new roof was leaky as well. Called Thursday morning. The woman was wonderful and responsive and said she'd send someone out on Friday. We changed our plans around to make sure someone was home. This was important. I called at 2:03 pm that same Friday to confirm someone was still coming. No one was available, but I received a call back shortly after. Because of holiday traffic, drivers were delayed but I was assured that the owner, himself, was stopping by "on his way home from work." This never happened. We needed to leave at 6:25. At that time, we still had not seen any representative of the company. Now I'm stuck with a leaky container on a long weekend that I was planning on using to pack. I'm having surgery in a little over a week and this is the best chance I have to make this happen. So much for that. I'm hoping Mabey's will make this right. As of right now, they've broken my trust. Twice. I would've understood "Sorry, holiday traffic was bad but we'll be there first thing Tuesday morning" (after the holiday). But I was told someone - the owner, no less - would come. This, to me, is truly the worst part. You should strive to stand by your product. But you should *always* stand by your word. I hope to update this review with more stars, not less.