PetSmart

Ms L

They will lose your pet's things. I neatly labeled her blanket. When I picked her up, it was not there. It questions if they gave it to here because she is hairless. When picking her up, I rang the bell 5 times (waited 20 minutes and had 4 people behind me in line) as I watched 2 staff members walk back and forth. I even banged on the window. I had to go to the front to get someone to get the staff. I pushed the bell when they were in front of me and it worked. They just ignored it. It is hard getting anyone to answer the hotel line. I have to wait 10 minutes and keep getting the reservation line because it keeps ringing at the store They need more staff.

999 Mainey

Great and I love this location they’re always helpful busy but put in the effort to give special care for your pet.

Shelley Folk

Don’t board your pets here. Boarded my dog over the weekend she was shaking when I picked her up. As soon as we were outside, she went to the bathroom. I have never seen her pee so much, even if I’m late getting home. Poor thing must have been holding it forever. It makes me wonder if she was let out at all. She must have been in there a cruel amount of time. The store is fine, but PetsHotel is terrible.

Philip I.

I am extremely skeptical that they gave my dog a bath yesterday. My house is covered in shedded fur just from him sleeping overnight. The picture included is after 2 brushstrokes. I gave them a call and they said the paperwork states that a bath was given and that their hands were tied. My interactions with the employees have otherwise been excellent.