Holiday Inn Express & Suites Carmel North - Westfield

Cheyenne Paddock

We got here around 3:15 pm on 5/18/22 for a 3 day stay. I have very bad arthritis throughout my whole body. So can not do stairs at all. My wife and 10 year old daughter went up stairs to the 3rd floor (308) . I had to talk to them by phone . Till they finally came down the stairs. I waited in front of the elevator for 30 min. The elevator stopped working. I was told that I had to use the stairs. Oh , he'll no. We had a suite room with a king bed and a couch bed for our daughter. They gave us a lesser room on the 1st floor. 2 queen beds and no couch bed. I asked for a discount because of the inconvenience and the smaller room. I did not get anything for our inconvenience. The room smells musty and wasn't that clean. The TV went half dark. So we could hardly see what we were watching. I would not recommend this hotel at all.

My nickname? Really?

From the moment you pull in the parking lot you will see overflowing trash cans at the entrance, door glass that is gross. The place smells and is dated. The elevator doesn’t work and the halls and staircases are covered in dirt. The room is dated and smells moldy. The walls, doors and fixtures has numerous fingerprints. Overall it’s a poorly run dirty hotel that you couldn’t pay me to stay in again.

cobracbr728

this review is taking to long and do not wish to repeat myself. Just read what I wrote earlier and you will see why I will not stay at this location in the future, nor would I recommend this hotel to anyone staying in the area. For the area that this property is located, it's beyond understanding how the hotel can be in such poor shape and uncleanliness.

Michael Knight (Knightrider)

Shower has someone else’s burger in it and the breakfast is not near as good as most holiday inns and the elevator is pretty sketchy. Rooms and over all appearance is nice.