San Jose Marriott

Brian Siefkes

Unbelievable. I valet parked with them during my stay. I was leaving the hotel for dinner and saw my car parked on the side walk. I checked and it was unlocked. Nobody was around and I figured they must be in process of moving things around. After picking up my car the next day, I found my storage console completely empty. Awesome. With all the bums in the area the least you could do is lock my car if you have to park it on the street.

Brandon Creecy

Great hotel. I'm here for work quite often so the staff is starting to recognize me now and I love it. Staff is super friendly, the M Club is really nice and simple with bomb wine and good beer. Beds and comfortable and bathrooms are nice too. Good water pressure from the shower too!! Overall really enjoy this hotel.

Chris Huber

There were a few staff standouts (Matt in Valet and Lambert at the Front Desk) that deserve five stars for their efforts, however the hotel itself was lacking. Elevators were slow causing huge lines in the lobby. Staff didn't seem to have any answers as to whether some were out of service or under repair. First world problem maybe, but still a major pain. Internet was abysmal. Major tech town and Marriott still wants to throttle speeds down to nothing. Even the TV took forever to load a show. Pool is a 3 1/2' deep kiddie wading pool. Not what we expected. Rooms are small, with no sitting area and not enough space for two adults to setup their laptops to work.

Renz G

I had an awful time at this Marriott. I wanted to see if there's anything I can do with my current situation with the San Jose Marriott staff. To keep it short, I booked a stay with San Jose Marriott and had a family and friends discount ready. However I was also having an issue with getting into my room - so that was something I was prioritizing because we couldn't get in multiple times. I provided them with a printed form for the discounted rate but provided them with one that expired that day. So I was told by their front desk associate that I can email them the updated form to receive the discount. He then told me to take a picture of their hotel email and send the form. If I did not send the form that same night then I would be charged for a normal rate. So I took his advice and sent the form the same night once I got into the room. I even stated in the email to ask for a confirmation back to understand that they have received it but they did not send me one. A week later I found out I was charged with a normal rate which was about $300~ and was supposed to be about $107~. A kind supervisor - Quentin Robinson, from the property reached out to me stating that I would receive my discounted rate via email which was at first great customer service. However, today the Director - James Fridman, told me I cannot get the discount because I did not have the corrected printed form at check in. I called him and he said there is nothing I can do about it and that I am at fault - when clearly the front desk associate told me to forward the email the same night. I do have proof of the email sent on that same day, a photo of the email I took from the associate at the front desk, and the email from the supervisor telling me I would receive my discounted rate. I was provided with the worst customer service from James and he even threatened me saying, "Do you want your family member to get in trouble at their property for providing you the discount?". Eventually he said we can keep arguing about this but will not issue me any discount on my stay - even when the form was emailed directly to them. I was blamed to be at fault when it should be the front desk associate who told me I can receive my discount if I forwarded my email to the hotels email and the director held me accountable when his supervisor already stated I would get a refund. Such a shame and was really done wrong here.