Main Street Mower - Ocala

Mike Judge

You should never go in to a business that you intend on paying good money for service and be disrespected by one of the counter people. One employee (Bobby) was very rude and disrespectful to the customers and his own co-workers. Belittling people is not a form of good customer service. I can tell you that I will not be returning until a change is made where patrons and employees are respected. It does not make for a healthy work environment.

Steve Johnson

My experience with Main Street Mower was fantastic! My first contact with Tyler was pleasant as he was knowledgeable about the products as well as his current inventory. He was able to find the mower I'd been searching for at another store and he had it delivered to Ocala within a day. He thoroughly explained the details of the use and maintenance of the machine and then assisted with loading and securing it on the trailer. The showroom was huge and clean with a large selection of Toro, Stihl and other brands of tools. All of the staff was friendly and seemed knowledgeable. Looking forward to my next trip to this store!

Dillon Taylor

I have never left a review before but I felt so compelled too after being disrespected that I want to make sure no one has to go through this experience. Absolutely the worse customer service skills I have ever come across. Bobby T should not be working at the parts counter with customers. I will never come back here for anything and will instruct others to do the same. There are other companies down the street that will treat you with respect. This has been a very terrible experience.

David

Took a complete honda eu2000 generator in almost a 1.5 years ago for a fuel pump repair. Called about 12 weeks later to see where it was because they where behind in repairs. Nothing done then called back about 4 weeks later said they had fuel pump and all part to fixed except 2 fuel lines and they where on back order. Months went by no call about my machine so I called again something part on back order. This went on and on. I recently spoke with them and the same thing waiting on part this time they told me what part they where needing I found it on replacement.com . I asked about why they couldn't just use fuel line since that's all they needed. So after numerous phone conversation called again and asked if it was missing parts when it was brought in I said no. Later I got another call and said it was fixed and ready to be picked up the cost 240.00 dollars. When I went the next day to pick up I recieved the paper work and all it said was miscellaneous part. So I questioned it and come to find out I was being charged for used part taken off another machine that they said wasn't there after a 1.5 yrs. So the they didn't even put a new pump in all parts where off a old machine and could not explain where the parts went off my machine