The Westin Minneapolis

angelinaluchnikova

Location is great!!!! Our room was clean , bed and pillows so soooooo comfortable that I wanted to take that bed home with me, they have pretty awesome lounge zone , ladies at the front desk were super nice, helped us with everything we needed, very polite and super helpful. they have a pool and a hot tub that are great , clean and didn’t have any people the night we stayed , so we had them for ourselves. Overall very positive experience, for sure we will stay again !

Omaha Shiela

Westin Minneapolis boasts of being a 4-star hotel but I do not know what decade the designation was awarded? They have zero customer service and care very little when you complain about dirty rooms, broken appliances, or poor communication about parking and no room service being available. We pulled up to the front door to have the bellman just look at us in our car. We had to walk in to the hotel and ask him for a luggage cart to help us with our luggage as he didn't think to bring the cart to us on his own. We unpacked our luggage and loaded the cart as he didn't want to break anything? He pushes the cart to the front desk and leaves without taking our bags to our room. We check in around 2:30 am and desk clerk tells us, we will be charged for the day before because technically he hasn't run the nights audit yet as he was waiting for late night check ins. This didn't make sense to me, but apparently it is the Westin's policy to charge for rooms prior to guests checking in. I mentioned I do not know when the Westin was awarded the 4-star designation because everything is rundown and dirty. It is not possible the rating was awarded anytime soon. The hotel is rundown, filthy, and even Goodwill would not take some of the furniture in what the called an upgraded room. The dust is so deep you can see it across the room on light fixtures, counters, and outlets. There was hair behind the bathroom door and the rest of the floor was not much better. The coffee pot wouldn't work and after several minutes trying to figure it out, realized it was unplugged. Plugged it in and it still didn't work. The floor lamp by the chair was also unplugged, but that didn't matter as it's switch was broken and you cannot turn it on anyway. Housekeeping who is very nice and trying very hard to make things better brought me a second coffee pot which after the first cup of coffee began shooting water out the sides on the second cup. My event begins in 3.5 hours, I do not have time or energy to go to another hotel. Heaven knows I want too. Needless to say my long worded review is not a good one. The excuse they to held firm to was all problems were because of covid. They are completely delusional and have no business claiming a 4-star rating! I am hungry, tired and angry to waste so much money, time, effort, and patience just before a corporate event that was intended to be a reward.

Andrew Johnson

The hotel overall is up to Westin standards, however, my room had a few issues. The toilet seat was disgusting. But not how you might think. It had a rough surface and a ton of permanent stains. So they probably cleaned it but you couldn't tell. The shower wand didn't work which was a bummer. The toilet was also clogged. I only stayed for one might so didn't bother complaining. They do NOT have room service. The customer service seems top notch and the hotel has some nice amenities like a restaurant in the lobby. I would probably stay here again but probably complain to management about the room next time.

Verified Hotel Guest

Positive: a nice size room and nice bath Negative: It cost $25 a night for parking. They charged for wifi. Seems they nickle and dime you. Did not even have free coffee in lobby and coffee shop next door was closed all the time. view out window was a brick wall 15 feet away