U-Save Car & Truck Rental LAX

Nadia Carballo

Consumer warning: please avoid at all costs. Yes you will find a cheap online price, only to be told that the insurance will cost you the same amount or more than the final price you secured online - which the costs you double what you thought. They still owe me my deposit of USD$400 which they said would be returned within 5 business days of the day we returned the car. It’s been 6 weeks and after several calls and emails no one has responded once to any of my emails. I don’t even know how company’s like this one are still able to legally operate. The only shout out is to the shuttle driver who is a sweetheart. I have now engaged the consumer protection agency to help me get my deposit back. Please think twice before using them. My response to the profile that has responded to my review: I can confirm from my bank that my security deposit was NOT returned. Please check your records and feel free to contact me to discuss further.

major dodson

No customer service phone line to answer questions about information needed numerous calls no answer I dare you to call no seating at this location over 1hr wait in line to reach front desk this location wants utility bills to rent to you won’t know if you rent through Uber that you are being sent to this third party low rate location be aware very slow employees no consideration for customers time children standing in heat outside very little room in waiting area. Asked for refund location has not rented me a vehicle and charged my card made no accommodations or gave any alternatives will refer you to a British company if you have refund issue Avoid this location. One employee threatened me with violence in front of another on camera because I questioned policy police came and basically laughed at how crooked U saves operations are. Avoid this location. Make sure you don’t get sent there through app third party.

Brianna Marzett

!!!WARNING!!! DO NOT RENT A CAR FROM THIS PLACE!!! 0 star rating! My husband and I were renting 2 cars (which were reserved). The very rude guy that was attending to us attempted to make us buy their insurance, but, I told them that we have our own insurance. After showing him my insurance card (which clearly stated full coverage), he asks to see my deductible information because my insurance was only for liability). After pointing out to him the full coverage information, he asked for a payment. We are from Louisiana (where now i see that southern hospitality is very real), i do admit that i forgot to grab our credit cards and had no way of obtaining the credit cards. I asked if we could use a debit card. He said that they only accept credit cards (so they can charge whatever they want to it). Okay, that's fine; i asked him if i could give him the credit card number and information. He told me no, it has to be a physical card. Baffled about this information, I asked if we could use my mom's credit card, he said no. Then, he retracted what he said about not being able to use a debit card. He stated that I could only use a debit card if I purchased the Insurance from them. I, confused again, clarified that they do accept debit cards. He told me yes but only of we are purchasing the insurance from them (which was $200 more) because they have to make sure their cars are covered. Huh??? I proceeded to tell him that the car would be covered under my FULL COVERAGE insurance. He said that is the only way that we can pay with debit. I asked to speak with a manager. The guy went to the managers office (street about 5-10 minutes of us waiting) and told him that I needed to talk to him and told him why. As the attending staff came out of the office, he said "yea because people can't read!" EXCUSE ME!? My masters degree states otherwise! Anyway, the manager refused to come out of his office to speak with us. Which is VERY UNPROFESSIONAL at the least. We did not rent anything from this place which was a huge waste of time. DO NOT GO HERE TO RENT ANYTHING! VERY RUDE AND UNPROFESSIONAL!!

Carmellia Jackson

I cannot say enough good things about this place—especially how the staff was so attentive to detail and cared that I was safe and comfortable in my rental! The price was reasonable. They made our LA experience even more amazing!! Thank you!! UPDATE: they emailed my receipt of what I should be charged versus my deposit…they charged the whole amount and no one has answered any of my calls. Changing my review because although they were great taking care of me the day of, they’ve dropped the ball