Oakland Veterinary Hospital

Ralonda Cunningham

If I could rate a zero I would. My Newfoundland Bouncer has been a patient since he was 8 weeks, he’s now almost 9. So I’ve been going consistently for 10 years, spent a lot of money. I had a few questionable visits & staff mistakes but overall I was pleased with the services. The staff was always apologetic when any mistakes were made. But on June 22, 2022 things took a disappointing turn. Hurtful quite frankly. The new staff is rude. After Bouncer’s boarding facility notified me he needed a vaccine update, I called his vet, this vet for a drop in. I was told to come in during a set time frame so I rearranged my work day, including critical meetings. I arrived and was told the receptionist had made a mistake & to seek service elsewhere. I was in shock because I had received decent customer service in the past, so I said I’d wait for the doctor who knew me. I was told she was prepping for surgery so I opted to wait for a fair resolution. I was then met with more aggression & told to “leave the premises” as if I were a criminal. I never yelled or used profanity. I was simply firm on my stance that they should accommodate because it was their mistake. I tried to get in for an annual visit but was always told they were short handed due to Covid. I eventually left in total shock after I asked for a print out of the 10 years of services rendered. I had decided I wasn’t going back. Yesterday I received a letter, I thought it was going to be an apology, but instead it was the opposite, see pic. I took the letter as confirmation & pray no one else experiences the horrible service I did. Ralonda Cunningham

Angela Garcia

Staff is so professional and my cat would still be in pain if it weren't for this hospital and the care. The doctor was so professional and treated my cat for a minimal payment when I was quoted an amount I couldn't afford at another hospital. They truly care about the animals well being as well being very supportive to mom.Thank you

Fresh Daily

Refused to see my puppy, claimed they aren’t taking any new patients. I had to call around in a panic for my sick pet. What good is a vet you can’t go to? Imagine going to a hospital sick & they turned you away. Useless institution. I’d say don’t take your pet here, but they probably wouldn’t take you anyway.

Thomas Joseph

Absolutely a great place to bring your animals. Having been a previous client, I am able to bring my new dog Sebastian in with no hassles. Lucky to have them as my Vet. 5 stars without a doubt.