Claremont Veterinary Hospital

Jayme Estep

Trying to establish pet care locally, and was referred by a friend, but based on the confusing response I received from their front desk they're not currently taking new patients. It baffles me why businesses don't post this on their website, but alas, leaving a review to hopefully save someone else the time/energy.

Anna Toth

Very professional, kind, love the preventive plan they have for our puppy. I like how they customize a plan for your pet and give them only what's necessary. Very happy with our choice of vet.

till ithz

Called in to set up an annual appointment, to get follow up shots from seeing an out of town vet while traveling. The receptionist was rude from a previous conversation (2 weeks earlier) where she said "Please DO speak with the management about my attituded, I would love to see how that works out for you" She continuously repeated that the Dr. would not give vaccines without an exam because they would lose their licenses. I dont know how many times I responded that I was not asking to give shots without an exam. The manager had a difficult time apologizing for this behavior by saying "I am sorry IF YOU think the receptionist said that". Finally she apologized once I told her that I have been coming there for 3 years and have always had great experiences, I would love to keep coming. The Dr.'s have been great and they had helped me understand everything in detail. I would love to bring the puppy I just got there but with todays experience with the same receptionist I just cant! I called an the receptionist seemed to come up with every reason not to bring my dog or new puppy there. Not accommodating at all. Please, the Dr.'s at Claremont Veterinary Hospital should read this and take to heart how the first point of contact is delivering the initial experience to people. I was already a loyal, good client. Spayed my first dog, treated her for eating some grapes, even helped when she was stung by a wasp, and annual health checks. The receptionist turned me away. If that's ok with you (losing our past and future business) then I guess I am glad to leave. If not, please help the receptionist with their attitude for the next customer, you can even reach out to me to help persuade me in coming back. For reference my dog's name is Mochi F. but I hope the receptionist doesnt treat everyone this way and can remember our conversation at about 10 am 7/18/2022. I recommend you find another vet or you may invest in this place only to be turned away later like me.

Haley Gonzales

*UPDATE* I wanted to update this review by saying I first reached out to the hospital to let them know my concerns before writing this review. They have been very responsive and receptive to what I had to say. I really appreciate their concern and willingness to learn from this as well as share with me how they plan to do better in the future. Yesterday I took my cat to this hospital because she hadn't been feeling well and to establish care since I am new to the area. I want to preface this review by saying I used to be an RVT and worked in the veterinary field for about 10 years. I also understand how busy vets are right now (and always) and they are currently having to see clients in the parking lot because of the pandemic. It is stressful all around, but what I experienced is unacceptable. Everything was great until I got my cat back the first time. I noticed the towel that came in her carrier was gone and a potty pad was in the carrier. I also noticed blood on her belly. When I mentioned the blood to the woman she took her back in the hospital to have her checked. The second time I got her back I was told she didn't have blood on her and the potty pad was removed and not replaced. When I got home I took her out and her backside was covered in dried urine, she had a hematoma (this is like a bruise but swollen with blood) where blood was drawn, blood covering her leg and abdomen, and bruises on her abdomen. This blood was dried and had been there for some time by the look of it. I called to explain the condition of my cat and my disappointment. The doctor ended up calling and apologizing, which I appreciate. I was told they would check in tomorrow. I have yet to receive a check in. I did email them again today because I noticed patches of fur missing. This fur wasn't missing when I brought her in. I did notice a clump of fur in her carrier when I got her back but didn't think anything of it until I saw missing fur on her neck. This is only an assumption, but based on my experience it looks like someone scruffed her and ripped out her fur. I don't think any of this is intentional. I think they truly care about pets. I do think this is what happens when hospitals are busy, rushing, and not giving the attention to each patient/client that they deserve. I totally understand how my cat could get a hematoma, have some blood on the leg after a blood draw, even have peed in her carrier and cage. What I don't understand is returning a cat (or any pet) in this condition. It was very hurtful to see my cat this way.