Rusnak/Pasadena Jaguar

Jeanette Verdugo

Great service, down to earth sales person and general manager. Very knowledgeable and helpful. Overall a great buying experience!! Went in to buy an F-Type and walked out with two cars. Great place!!!

mario thomas

My experience was great, I went in just to look I already had my mind set on a Tesla. I walked out with an F-type I wasn’t planning on this but sometimes things happen for a reason. The staff was great , no pressure from them they just tell you about the car. I will buy again soon!

Lawrence Carroll

I lucked up on finding the exact vehicle I wanted listed online, made one phone call and spoke with Anthony, made an appointment and drove off that same day in my new car. The communication was seamless, the professionalism and willingness to make the sale was refreshing, and the GM and finance department were courteous and personable! I would definitely recommend Rusnak Pasadena to anyone. Great dealership!

M Liu

I have a new Jaguar XF (less than a year old) and a service required light has been illuminated. Contacted Pasadena Jaguar to schedule a service. The day before the appointment the coolant light also comes on, which is perfect timing since I have the service appointment. At the appointment was told that since the mileage is under 16,000 (it was just past 10,000) they don't need to do any service to the vehicle but will add coolant since that came on. The "service required" message still shows up every time I start the car and I am told that I should "wait until the service is completed". Service manager Eden Esparza has been unhelpful in resolving this matter in a manner that would befit the Jaguar brand. As a luxury vehicle I expect more out of its performance and personnel - including gadgets that properly announce maintenance or service when said components scream for them. I've never had this situation happen with BMW or Mercedes service. So, let's get some service scheduled. Because it seems wild that anyone should have this message showing up for another 6-8 months in a car that is at most 7 months old. I called at 1pm today (4/28) and was told I could expect a reply since they were behind - that did not happen. --- Called back April 30 2020 at 9:38am and finally connected with the service department. After a few minutes rehashing the above facts - service should occur this afternoon between 1pm-5pm when someone will take my car in. It seems that the appointment window is rather tentative (like an ISP company) - so I'll update once complete. Apparently the computer can be reset and I'll just need to remember to get my car serviced in Sept or 16K since the car now won't tell me. I'm going on a limb but it's still the dealers responsibility to contact me at a year for service so I don't see the issue. Service rep I spoke to was Eden - and very not impressed with her interpersonal customer service skills.