Budget Car Rental

Jeana Javier

I just got my e-receipt from this rental car and I was overcharged. I rented a car on August 26 and returned it on August 28 at 8 AM. Just how I booked it. I was overcharged and my receipt stated that I returned it on September 3, 2022. I was only supposed to be charged for the days I have the car which is for 2 days amounting to $116 and something cents. But they charged me $489!!!! I had to make a case against them which is so inconvenient. Don't book from this agency!!

Juan Martinez

I got the car with less than half a tank of fuel and i returned it with a little more than half a tank. they charged $52 anyways. called them up and they acted like they didnt know why i was charged for fuel since it had more that when i first got the car. told me to call the 1800 number because there was nothing he could do at that point. not the first time ive had refund issues with budget in general

Stephnie Rodriguez

Dear Kristina Mccann, I apologize for this inconvenience. However , I would like to point out some details . 1) I find it incredibly surprising that after your daughter took my daughter’s favorite toy without asking ,I felt bad and was going to let her keep it , but then you came to me screaming in front of my customers just to get a free rental. Sorry not with me. So I demanded back what belongs to my daughter. I feel very sorry for the little girl, not for you. 2) My regular customers know me. They know I am very nice . Therefore, after you told me you didn’t want this Tacoma , I offered you to trade vehicles to the nearest location at no cost . Which you refused abruptly. If there was an issue with the rental , I was happy to even give you a complimentary discount. But there wasn’t . So the only solution was to take it and exchange it . 3) Instead of accepting, you started screaming at my other customers who were mad at you for interfering and cutting the line. 4) You don’t go to a business , insult the staff and other customers, and expect to receive service . 5) There was absolutely no reason to threaten me with writing a bad review if I didn’t give you 50% off . 6) next time, be more proactive. Be nice to customer service ( in general ) and you will see a difference. You could have ended with a free rental at the end . But decided to call the police on me for refusing service. 7) what did the police do when they arrived ? They Politely asked you to give me the keys back because the Tacoma was still on our possession and you were not authorized to drive away with it. Trying to steal my personal belongings? Inside my back office , when I only allowed you to use the restroom? Come on. Teach your daughter better values next time.

Kristina McCann

POLICE CALLED! Wow, Stephanie OWNS this business but apparently has little to no long term vision. We arrived at the store and my daughter used her bathroom. Daughter is SEVEN so it was gracious of her to allow. On the way back my daughter saw those new “pop toys” and Stephanie offered to give it to her. My daughter said thanks and we wrapped up. After wrapping up, we prepared to leave and realized the car was wafting in smoke. Since it’s a huge penalty, I went inside to note and also, negotiate a discount or a replacement. This turned into exchanging pretty typical arguments and I finally told her “screw you” and indicated I’d take my complaints to social media. She followed me to the truck and demanded the toy back and proceeded to stand in front of the truck and pull a van in front of me. After I refused to give back the toy (how silly, really), she canceled my paid for rental contract. We waited for the police and they gave me a courtesy ride to Enterprise. I recommend just going to Enterprise ♥️♥️