Budget Car Rental

Andrew Clarke

Would give 0 stars if possible. Possibly the worst customer experience I’ve ever had? Car was not ready at time booked and paid for, was told we had to upgrade to get a car or wait. Agent throw the paper back in our face and told us to leave. Lesson learned, avoid this, if not all Budget car rentals

saumil shah

Rude and arrogant staff . Though the car was good and while dropping it at the San Francisco airport had no issues they were very helpful and kind. Staff at Post street branch were absolutely rude and unprofessional. Specially Ms Pat. And one more gentleman who’s name I don’t know. Unless absolutely urgent or unavoidable I wouldn’t recommend anyone to go to this branch .

Bet Alpha

Placed an order for a Nissan Pathfinder(standard elite suv), came there, q was short but they did not have a nissan pathfinder, which was OK if they had replaced with a similar suv. person at the store, kept trying to get us to switch to a ford edge(standard suv), which i tried to change. She was extremely persistent and even tried pulling out lies like the ford edge was a larger car than the original pathfinder. Felt annoyed and just asked if there were other choices, among them a jeep grand cherokee. decided upon that, while still a downgrade, was at least higher quality. Overall pretty annoying experience since the storewoman desperately tried to lie to us to downgrade instead of just accepting and saying the truth. However, the car was new(grand cherokee), worked well aside from a broken right front blinker.

Alric Bonnet

The car was clean and really good with only 4000 miles. The return service was fast and well done. The pick up service was the WORST service I’ve ever seen. No communication, 3 hours waiting, no details about the car, and rude employee that explains litterally nothing and talk like if we were stupid. If you can tank the checkin, everything must be okay then. But trust, it’s hard.