Address: 4402 East Broadway Service Rd, Madison, WI 53716, USA
Phone: +16086200107
Autumn grebe
DO NOT BOOK WITH THIS HOTEL!!! If I could give a negative rating I would! The staff was extremely disrespectful and constantly falsely accused us of things the whole time we were there. Got so frustrated to the the point where we didn’t even stay a night we packed up and left and called to get a refund and was hung up on then charged an extra $400 for a smoking fee when we never smoked in the room and they claim they charged us $400 because there was a towel on the floor by the door? The staff was extremely disrespectful and made us feel like we were walking on egg shells the entire time we were there. Terrible staff and management! Still have yet to get my refund!
Kyle Zill
We recently stayed here on our way out and back during a family road trip for a total of five nights. On our first stay, we had a couple of minor issues that I suspect were fairly annoying for the staff to deal with, but each staff member that assisted us was incredibly friendly, kind, and helpful. The rooms were clean, the beds were comfortable, and the breakfast each morning was good and well stocked. The location was also very convenient for getting around the Madison area. This hotel is a great value for the price. We would definitely stay here again the next time we come to Madison.
Kelly Tumeo
Delightful stay, outstanding service!! King suite was family friendly with provison of privacy! Clean accommodations, helpful team, lovely light breakfast. Linens were soft and comfortable. Pool and hot tub with guest friendly hours. Looking forward to our next stay!! Thank you!
Adel Manafi
The front desk people, specifically Scott, are so kind. I came all the way from Toronto, Canada to deliver a car here to Madison, WI and had to catch a late 1:45am bus to Chicago. I hadn’t realized the bus stop was just a simple bus shelter outside in the cold. If it werent for Scott, i would be stuck waiting in the cold for 3 hours. He warmly invited me into the lobby of the hotel to stay warm and refuel while i waited for my bus. Although I didn’t stay in a room, I witnessed Scott cleaning up the lobby between his tasks. I would imagine the whole hotel follows this “clean as you go” principle and that the rooms are just as comfortable and clean as the lobby. 12/10 stars. Thank you Scott for your great hospitality during my 3 hour stay :)
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20 to 30 minutes depending on traffic
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