The UPS Store

Ken Elmer

What can I say about Tai and Amber? They were incredibly helpful, very quick, and gave great recommendations to get my package out the door. I find this location to always have little to no line and a pleasure to deal with - thank you!

Chris Thompson

Amber was extremely helpful. So easy to return my wife's Amazon midnight purchase mistakes, and ship a care package to our college daughter. Can't say enough great things about this location and their customer service!

Alison Chase

I went in at 6:20 PM to pick up a package, and after waiting a few minutes for a customer in front of me, they were unable to find my tracking and package info in their system. Two employees looked all over the store for it, which I appreciate, and it was eventually found. I asked if they make phone calls to customers when these kinds of deliveries arrive, as I had previously been assured that they do. Today one employee said they don’t make calls for this kind of delivery. Another employee told me they do. She also said she’s the one who called me for this delivery, however I have no missed calls or voicemails, and their number is not blocked. This is the third time I haven’t received any calls or voicemails about packages despite being assured I would be and had been called. However, the real cherry on the top was when I was being helped by one employee, the older white male employee interrupted her to say, “did you call Brianna?” She then stopped talking to me to talk to “Brianna” on the phone. The employee who interrupted her didn’t even bother to pick up where she had left off. Once she came to finish helping me, she did waive the pick up fee, which I appreciated given what a headache this experience was. It was nearly 6:45 PM when I left. A visit that should have taken less than fives minutes ended up taking 20+ minutes.

Grant

Let me start by stating this is more of a half and half situation. I made the mistake of not checking the memorial day hours, but the lady SEEMED nice enough to help me 5 minutes after they had closed (left the door unlocked so I walked in). I had an amazon return to make and stated that and she said "I'm staying open late for you so I EXPECT a google review." Not a huge deal, I'm not one to typically make google reviews so this was new to me. I stated I would, however her attitude is what lead me to review in a negative fashion. I have previously brought unlabeled/unpackaged amazon returns there with the QR code for the employees to scan, free of charge return. I walked in with my item IN the box it had arrived in earlier today and the lady stated that I needed to purchase a new box or plastic wrap for $6. Not a big deal I guess, but more of the way she said it. Her attitude lead me to disregard even making the return and just walking out. I've used this UPS store for years and amazon returns have never been this difficult, sure I'm likely in the wrong for not checking the hours, but the amount of disrespect makes 0 sense. If you don't want to help or are going to be disrespectful when you do, say you're closed and move on.