Northway Toyota

Category: Toyota dealer

Address: 737 New Loudon Rd, Latham, NY 12110, USA

Phone: +15187831951

Opening hours

Sunday: Closed

Monday: 8:30AM–7PM

Tuesday: 8:30AM–7PM

Wednesday: 8:30AM–7PM

Thursday: 8:30AM–7PM

Friday: 8:30AM–6PM

Saturday: 8:30AM–6PM

Reviews

Hunter Carl

Sep 5, 2022

My friend got a 2013 Tacoma and after 2 weeks got a phone call about them not adding the sales tax on the original price didn’t tell him until the 2 weeks after, and lied about having a free warranty when it was actually $3000. If he had knew about this, he would’ve declined the warranty. And they cannot just take off that money after the two weeks, so he had to give up his vehicle and was left with no car, so I had to lend her my old car that I was trying to sell but now cannot because this dealership took my friends car, and he would only be able to keep the vehicle if they got attorneys involved. Never coming here again, do not buy from this dealership

C L

Jun 28, 2022

Not sure if the service department is actually servicing the vehicle. Each time I come with any issue they find nothing wrong. I had to mention the issues myself after the inspection and they tell me the mechanic didn't see anything during the check. My passengers have brought up the issues as well as they're obvious (brakes and putting) However, I don't think Toyota will notice anything wrong until it's too late. Definitely recommend finding another shop for maintenance.

Mark McGuire

Apr 9, 2022

Stop listing cars in your inventory that have already been sold! At least put sale pending on it so we don't waste our time! Update cars.com and properly label your inventory.

Peter Gottschalk

Nov 16, 2021

Now...inventory is at an all-time low for most cars for sale, used or new. Which might explain the unexpected inital poor customer service at this dealership...maybe they figured if we didn't spend our hard earned money there...somebody else would be right behind me who would. Still though...Northway Toyota has a very nice facility so I figured okay to give them my business ...after a rough start...and appealing to Toyota Corporate...the management came around and did an excellent job resolving most of our issues... Much to our surprise. Hope the rest of our experiences will be on the new course of professional service we expected.

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Questions & Answers

Can you still use the customer lounge to wait for your car now during the virus

Cornelius Mahar | Sep 5, 2020
Northway Toyota | Sep 5, 2020

Our waiting are is available and all seating is social distant. Our coffee and beverages are now available for customers.

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Do they offer battery replacement?

Lane Mustaine | Sep 5, 2021
Matt Miller | Sep 5, 2021

Yes they can replace your battery here.

Do they offer brake repairs?

Lane Mustaine | Sep 5, 2021
Matt Miller | Sep 5, 2021

Yes, they can repair your brakes here.

I bought a Toyota from Rochester NY. Can I have it serviced in Latham NY, as I have moved here recently.

Khurshid Hafiz | Sep 5, 2021
Parker MacMurray (virtigo3) | Aug 22, 2022

sure

What are the Covid safety practices like here?

Anonymous | Sep 5, 2022
Northway Toyota | Sep 5, 2021

· We practice social distancing; our staff will have no physical contact with you. We have installed Plexiglas barriers for your additional protection. · All vehicles are sanitized at time of drop off and again prior to pick up. · Face coverings are required at all times. · Home pick up and drop off, please contact service to schedule this in advance. · After hours drop off is available, place your keys in the drop box located at the dealership. · We offer over the phone payment via credit card, debit card or through our texting app.

I need a new battery in my key - can you help me?

Sr Mary Salvaterra CSJ | Sep 5, 2020
Northway Toyota | Sep 5, 2020

Yes we can. Please call the parts team at 518-783-1951 or stop in between 9am-6pm

How do I get a receipt for a car I paid off years ago?

Kathy Cavanaugh | Sep 5, 2020
Northway Toyota | Sep 5, 2020

You will need to contact the bank or financial institution you used for your loan. If it was Toyoya Financial their number is +1 8008748822

How much does the 2020 Toyota Tacoma cost?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

The 2020 Tacoma starts at an MSRP of $26,050 but come into our store and see what specials we have to offer.

How much does the 2020 Toyota RAV4 cost?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

The 2020 RAV4 starts at an MSRP of $25,850 but come into our store and see what specials we have to offer.

How much does the 2019 Toyota Highlander cost?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

The 2019 Highlander starts at an MSRP of $31,830 but come into our store and see what specials we have to offer.

Do you sell the Toyota Tacoma?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

We have a number of Toyota models on our lot, including the Tacoma. If we don’t have the exact one that you want, we can find it for you.

Do you sell the Toyota Highlander?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

We have a number of Toyota models on our lot, including the Highlander. If we don’t have the exact one that you want, we can find it for you.

Do you sell the Toyota RAV4?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

We have a number of Toyota models on our lot, including the RAV4. If we don’t have the exact one that you want, we can find it for you.

What's the benefit of using OEM parts?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

We only use factory certified parts because they are designed to the exact factory specifications and they usually come with a manufacturer warranty.

Do you offer warranties on your cars?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

Most of our vehicles come with a factory warranty. Come chat with our team to learn more or call us.

Do you offer leasing?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

Yes, we do offer leasing and we have a number of lease specials on our website right now. Contact a member of our sales team to learn more.

Do you have Toyota parts?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

Yes. We have an extensive stock of OEM parts and accessories. If we don’t have the part you need, we can also order it for you. Call our parts team today.

Can I have my car repaired here?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

Definitely. Give our service center a call to schedule an appointment.

Do you offer financing?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

Yes, we can definitely help with financing to get you into a new car. Go ahead and give us a call.

I don't own a Toyota but would still like to service my vehicle at your dealership. Will you work on other brands?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

Yes, we work on almost all makes/models outside of just a few exotic cars. Feel free to give us a call or hop online to schedule an appointment. We look forward to working with you!

Can I have my oil changed here?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

Absolutely. Give our service center a call to schedule your appointment.

Will you buy my car if I don't buy one from you?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

We are always looking to improve our inventory and would be more than happy to buy your vehicle from you if we feel it fits what we are looking for. Go ahead and give us a call or hop online and fill out a value your trade form for more info.

Do you take car trade-ins?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

Yes, we definitely take trade-ins. You can get an idea of the value of your trade-in on our website.

Do you sell used cars?

Northway Toyota | Sep 5, 2020
Northway Toyota | Sep 5, 2020

Yes, we offer a variety of new and used cars. You can find our inventory on our website at https://www.northwaytoyota.com/ or click the link on our listing.

What the hell is with that voice on your new commercial? Did he suck on a balloon to sound like that? Just awful, makes me cringe.

lisa zurawicki | Sep 6, 2018
Tony Gray | Sep 6, 2018

Its just a commercial. Relax

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need your phone#

Linda Luft | Sep 6, 2018
Northway Toyota | Sep 5, 2020

Linda, You can reach us at 518 783.1951.

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