Courtyard by Marriott Indianapolis Castleton

Melissa

Pros: Most of the staff are friendly and helpful. Very comfortable bed Lots of close parking Room kept a good temperature Quick & easy Check In/Out Safe facility Cons: Walls are very thin, you can hear everything in the rooms next to you, as they can hear you. Very gross coffee maker in the room. Some rooms have a microwave and some don’t. I requested 1 my 1st day here again my 2nd day, stayed for a total 4 days & never got a microwave. Had to go all the way to the lobby and wait to use that microwave. Pool was closed most of the time I was here. Bar/Bistro was not what they make it seem and was often no one there to serve you during their “open hours”, the front desk ended up making me a lattes but didn’t know what they we’re doing. Overall pretty disappointed, for the money I spent I expected a lot better.

Lauren B

1. We arrived and the entire front drive up/drop off area is taped off. You can’t drive up there to check in, drop off those with mobility issues, bring in large items, etc. There was no warning about this. No work was being done the entire weekend so not sure why it’s taped off. 2. No extra pillows in the entire hotel. We had 3 adults and an infant in a suite. The sofa bed did not have pillows, so we asked for some. Apparently there were NO extra pillows in the entire hotel. Over $700 stay and we can’t have pillows for everyone in our party?????? 3. Incredibly loud teens and their families the entire weekend, presumably for a sports tournament. We were on the first floor facing the courtyard and they kept us up being loud in the courtyard, took the chairs off our patio both nights to sit by the fireplace WITHOUT asking, were kicking a ball around that kept hitting our door and window, would knock on our door at 10:30pm and run, running through the halls yelling and cursing. Kept waking up our baby and kept adults up late both nights with how loud they were in the courtyard and the hallways. 4. Went to get food at the “bistro” one morning and there was no one there serving and only 1 muffin available in the entire case. Overall, incredibly disappointing for the amount of money spent.

Mégan Martineau

We asked at check in to have breakfast included and the guys said yes yes of course you have it, we came to eat in the morning and finally it wasn't included in our room, we needed to be quickly on the road, that's why we wanted breakfast at the hotel but apparently they cannot honnor what the sell, we even paid the room more than supposed... The manager didn't wanted to do anything. We did a lot of hotel this week and it's a first... So yeah we delayed our day to go eat elsewhere, didn't wanted to give you more money. The breakfast choice wasn't even good... At least if we weren't charge a breakfast included price, it wouldn't matter... The room was okay but nothing over the head, pillow weren't comfy but we managed.

Dan Bowers

Rooms were nice but… if you want your vehicle broken in to go ahead and stay! You’ll be pleasantly surprised to find your windows broken out, trailer stolen, or whatever could be taken! This hotel knows this is happening and does nothing about it or warns anyone… which leads me to believe they are in on it… DO NOT stay here.