Address: 7173 Security Blvd, Baltimore, MD 21244, USA
Phone: +18008797328
Sunday: Closed
Monday: 9AM–3PM
Tuesday: 9AM–3PM
Wednesday: 9AM–3PM
Thursday: 9AM–3PM
Friday: 9AM–5PM
Saturday: 9AM–1PM
Lillian A
I want to appreciate the awesome customer service extended to me by secu rep. Lance Tunstall and branch manager Ms. Kelly Stewart. Above and beyond what I expected. Such professionalism with a ray of sunshine. They are the only ones I will see when I need service at this branch. Just what I needed. KUDOS to both.
Nicole Gardner
I had issues with fraud on my account. I will say the branch employees where very nice. The banch itself was very congested with a lot of people. The employees where frustrated and overworked. Not being able to come into the branch for account related issues where very frustrated for the members as well. I am considering leaving becuase when I have an issue I have to make an appointment , wait for a date then get the issue resolved. The wholeprocess is frustrating and not having acess to my money is not good. I have had more fraud and have spoken to others who are having some of the same issues. Like I saidthe branch employees are nice and try to do there best to help but they can only do so much. The online customer service is not as good as they used to be. You cannot even change your pin online or over the phone you have tp go into the branch to make an appt for something as small as this, just very frustrating. Making changes and about to leave SECU and go to a bank that better fits my needs. I would not reccommend. I was contacted by the bank manager at the Chadwick location. She was genuinely concerned and addressed all my issues. She not only helped me to resolve my issues but also assured me that if I had any issues in the future I could feel free to contact her. I was impressed. So for that I say Thank You.
Tina Randall
Update....Update. ....Update ... My issue has been resolved thanks to the Branch Manager and her assistant! I received a follow up call from the branch manager who took the time to listen to my complaint and she began right away to help resolve this matter. I am thankful that what was needed was some Excellent Customer Service and some good old fashion Research to get this matter resolved. As a result I am a satisfied member with my faith restored in SECU. I am happy to have had a better customer experience with a positive outcome. So don't lose hope. There are still some good managers and assistants who practice empathy; who take pride in the work they do. They do their jobs in excellence, and understand the importance of Customer Service. Thanks So Much for resolving my issue!!!! Problem Resolved!.... Everytime i come into the branch office at Chadwick I always have to come back in because the persona assisting have no clue. They are unprepared and always think its about them. I don't care if you are a contractor or regular employee you should of some assistance....no help what so ever...Not just once but everytime and they DONT CARE!! ..Close my account best approach for me. Everyone this is the truth...not trying to SECU look bad...but they really need customer service trying and empathy!!! FyI handling adecedent account from 5 years ago fthe3rd time...no record of any of my historyorlegaldocumentation that I have alreadyprovided..several times!!! Really....husband and wife account...Really. I am done ...where's quality control ..don't trust them with my personal info...or financial stuff.
Monisha S
Went to an ATM on Liberty Road and the ATM slot was malfunctioning, so it ripped my $20 bill. I contacted customer service and they informed me that 7-11 would either have to exchange my bill or I would need to go into a branch. The former refused to do the exchange, so I went to the branch on Security Blvd. The worst experience ever! I was in there for at least 45 minutes and when I spoke to the manager, he reassured me that it would be rectified. When I went to the service desk, his assistant manager told him they couldn't accept my money and I need to go back to 7-11. He taped the bill together and dismissed me, without offering any kind of assistance or relief. The serial number was intact and the only things missing were a piece of Jackson's face and a small piece on the lower left side of the bill. I rarely go inside of a branch because I do a lot of online banking, but this experience was the worst and filled with incompetent, lackadaisical people. I will never patronize this location again and I'm considering closing my account.
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Hi Sulene, to open an account, you need a photo ID. If your address is different than what is on your ID, you will also need proof of address.
Hi there, our hours at the Security Blvd. location on Saturdays are 9am-1pm. Thank you!
Hi there, Most/all of our branch staff are Notaries - someone is always at the branch to notarize a document. Hope this helps!
I think you have to go inside the bank for cashing a bond.
Hi Audrey, if it is a SECU money order, we can deposit it back to your account and draw the cash out. If it's a non-SECU money order, you would have to take it back to where you purchased it and they should be able to negotiate it for you for the purchaser.
Hi Margaret, our Chadwick location has a coin counter, so unrolled is fine at that location.
Hello, appointments are no longer required in our branches, but they are still strongly recommended. To make an appointment, visit secumd.org. -Linda
Hi Audrey, to cash a check written to you from a SECU member, you would need to visit one of our Interactive Teller Machines (ITMs) at any branch. You will need to bring with you one unexpired government issued ID. (DL, Passport, Perm. Resident card, Military ID). -Linda
Hi Kulvinder! If you'd like to open an account in-person, you will need an appointment (which you can make on our website), but you can easily open an account on our website https://www.secumd.org without an appointment! -Linda
Hello Trena, if you're looking to order a new debit card, you can do so right on our website, secumd.org. If you need a brand new card, you would have to make an appointment if you want to visit a branch, which you can do so at secumd.org/appointments. -Linda
Hi Latha, to reset your password, visit www.secumd.org and go to the Online Banking section. Click “Forgot Password?”. If you need further assistance, you can fill out a Call Back form, and someone from our team will call you directly within one business day. https://www.secumd.org/CallBack -Linda
Hi Paul, you need $10 and an ID to open an account, and you can open it online at secumd.org or in any branch. Hope this helps! -Linda
Hello Ronda, yes, SECU does have some branches that have a coin counting machine. If you need this service, please visit one of the following branches: Fullerton, Towson, Glen Burnie, Chadwick, and Greenbelt. You can find the branch addresses at https://www.secumd.org/branches-atms.aspx . Thank you for your question, Jenni Jo
Hi Sandra, our hours at the Chadwick location are: Lobby Hours: 9:00 am - 4:30 pm Drive-Up Hours: 8:00 am - 6:00 pm If you'd like to make a direct payment, you can call our direct help number located on our website at secumd.org. Thanks so much!
Hi Cynthia, go to our site SECUMD.org. If you've never logged in before, select "First Time User" and set up your account. If you have logged in before, simply type in your user name/password.
Hi Al & Betty, you can find out all about our eligibility requirements here: https://www.secumd.org/about-us/membership.aspx As rates for CDs change frequently, check our website home page for the most updated and current rates.
Hi Gwendolyn, yes - our branches are typically open on Good Friday.
Hi Mariah, you can come in at any time to any branch to set up an account during normal operating hours.
Hi Scott, we do not participate in Shared Branch.
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