MacDill AFB DEERS & ID Cards

Category: Military base in Tampa, Florida

Address: 8604 Hangar Loop Dr Bldg 411, Tampa, FL 33621, USA

Phone: +18137965272

Opening hours

Sunday: Closed

Monday: 8–11AM

Tuesday: 8–11AM

Wednesday: 8–11AM

Thursday: 8–11AM

Friday: Closed

Saturday: Closed

Reviews

Adam Langborgh

Jul 26, 2022

Would have scheduled appointment online, but that functionality has been unavailable for all Tampa area sites for the last month I have been checking, no matter how far in the future I check. So, I walked in at 0930 and the place was and remains totally overwhelmed with customers 5 hours later. You can’t understaff this badly. Also, the kiosks were out and you don’t clarify whether first time retiree IDs can use them

sean mityga

Jun 7, 2022

Worst CAC issuing facility that I have ever been to in 30 years. This facility is a good example for those that think expanding government is a good idea. First, it is understaffed for the amount of traffic that comes through. Second, when a line is wrapped around the outside of the building there should be a staff member coming out and giving updates or directions. Third, the DEERS website states that they will only take walk-ins that are within 7 days of CAC expiration but after waiting in line for 2 hours in the sun, the person at the desk said they would only take someone within 48 hours of their expiration. The sad thing is that this is a Military run facility but there is no organization or processes that lead to efficiency or expeditious service. I have been to this facility multiple time over the last 6 years and it is always the same.

Terry Ford

May 10, 2022

I had no problem showing up as a walk in. Was told to be there well in advance of the 0800 opening time. I showed up at 0630 and there were already 10 people in line. Once they opened the door they called all Military in uniform to come to the head of the line, and I didn't have a problem with that. Once I got inside and checked in, I was called up after about 30 minutes. The young Tech Sargent was very polite! So my overall experience was pretty good. I did inform them that it was pretty much impossible to make an appointment at this facility. My advice is to show up no later than 0630 as the line forms up pretty fast!

Elaine Danan

Mar 18, 2022

We. Checked here with the info, so we knew the only way to renew retired and repent Id's was using the Kiosks, unfortunately they were all "Out of Order". We first went to the BX, then on to the ID office. They said DEERS was down and would be until Monday. When asked, I was told you can check the status of the Kiosks by going to macdillfss.com where there is a traffic light that indicates red/yellow/green before driving all the way. Also as we were leaving a car warned us not to bother going to Orlando for a card. His wife got hers quickly, only to find it didn't work either at the gate or commissary.

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Questions & Answers

Do I need to drive to Mcdill Base to have my IDCard renewed?

Wilma Haberl | Sep 6, 2018
EDDIE LEAL | Apr 8, 2022

Walk-ins may be permitted however I strongly recommend setting up an appointment if you are retired military or dependent. Depending on location an appointment may be a week or so away. Just depends on how busy they are. Good luck/take care.

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how do I make an appointmentat macdill afb

Vernon Tomey | Sep 6, 2018
Travis Matera | Sep 6, 2018

Google Rapids scheduler, then select macdill afb

do i have to get a new id card when i turn 65

Kirk Green | Sep 6, 2018
Mike Harrison | Sep 6, 2019

Yes, because your military health care benefits change when you become eligible for Medicare.

How soon before expiration date l could renew my retired dependent ID card

Teresa Buck | Sep 6, 2019
Sandy: ) SF | Sep 5, 2020

I think 90-60 days before expiration. Best to call Pass & ID for an appt at least 2 months ahead of time to make an appt, because they are booked solid 2 months in advance.... They do have walk-ins between 8:00 -11:00 am, except on training days.

Do you have walk in

Joyce Privara | Sep 5, 2021
John O'Donnell | Sep 5, 2021

Yes, 0730-1100

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I have a CAC card expiring soon. I need to turn in to a RADIDs office. Where can I do this? Hopefully without a long wait? It is not being renewed just turned in. Thanks

Vistra | May 8, 2022
Mariell Doria | May 8, 2022

You can honestly just drop it off to a security forces member at the gate or even go to the visitor center.

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Why does my retired id expire? It should be indefinite.

Denise Selsky | Sep 5, 2021
Ryan Leukhardt | Mar 9, 2022

It should expire at your 65th birthday year. Because you need to sign up for Medicare.

What is the age to get kids military I’d?

Sana Howard | Sep 5, 2021
MacDill AFB DEERS & ID Cards | Sep 5, 2021

Normally it is 10 y/o. However, during COVID it has been raised to 14 y/o. Unless there are reasons for your child needing a card earlier (such as divorce of the parents). Your best bet would be to call the office if you have a specific scenario that would require an ID card for a child less than 14 y/o.

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My husband was Diabled(100%) Veteran and has Deceased this past year. Do I need to Renew my Military Dependent ID ?

Peg Pesut | Sep 6, 2018
Richard Rivera | Sep 6, 2018

Contact them directly. This is not their website.

Can anyone that have a honorable discharge from any branch of service, can now obtain a military ID card.

Johnny Downing | Sep 6, 2018
Richard Rivera | Sep 6, 2018

I believe you are referring to VA card, under the new law. Contact you nearest VA facility for details.

My renewal is due in December 2017, Am I permitted to make an appointment for renewal in October? Thanks

Winston Pickering | Sep 6, 2018
Richard Rivera | Sep 6, 2018

Go online and make an appointment 30 days in advance, as you will have priority over walk-in. I waited several hours before they took me. I live 90 miles away, so I waited. Good luck.

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I am a former Army spouse that has benefits under the 20-20-20 rule. I need to renew my expired ID card. What office do I need to go to? What documentation do I need?

Lesley Alexander | Aug 30, 2022
Timothy Byrd | Aug 30, 2022

I believe all you need is current Id-drivers license/social security card and your old spouse ID card

I have been trying for several days to make an appointment. I’ve been put on hold til my phones battery dies. I am marrying a veteran on Sunday and want to make an appointment to get a military I’d card. How do I do that when I can’t get you to answ

Barbara Johns | Aug 29, 2022
Timothy Byrd | Aug 29, 2022

Don’t need to make an appointment. The veteran can take you directly to the I’d card office and you can get it done on the spot, but it’s 1st come 1st served. They open at 8am but people usually get there around 7am to get in line.

I am a retiree with a old style ID card with an INDEF expiration date. Is it necessary for me to get a new card?

Roger Zwieg | Aug 6, 2022
Steven Allinder | Aug 6, 2022

No need for a new ID card, but nice to have at some point.

How do I make an appointment to get my retirement id card

Fred Thompson | Jul 7, 2022
La-el Carter | Aug 6, 2022

They do walk-ins until 11.

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I need to get my daughter reinstated in DEERS and tricare. She turned 21 and was dropped. I have a letter from school stating still a student and filled out form 1172. I was told this needs to be handed in, in - person. How do I make this happen

Marguerite McMahon | Jun 7, 2022
Evelyn Rivera-Morgan | Jun 7, 2022

MacDill AFB can help you with this

In March of this year I had to get a new ID, my husband passed away in Nov.2020, my wallet was stolen, I need to replace my card and I have a Dr. appointment Monday. Charlotte Ziegler

Dave Ziegler | Jun 7, 2022
Drew Johnson | Jun 7, 2022

You should go their site and email them or call

What do I need to bring to renew my dependant ID card ?

Pamela Smith | May 8, 2022
Elaine Danan | May 8, 2022

2 forms of Unexpired IDs: Passport Driver's license Etc

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Is the ID card office open on Monday, March 28,2022?

MARTIN KAMARA | Apr 8, 2022
April Easley | Apr 8, 2022

Yes they do walkins till 11 but get there early

After submitting ID renewal on Kiosk at MacDill over three weeks ago, where do I pick up my wife’s new card? I did not see a section or any mention on the MacDill ID site tbelllableget and update

Al Suarez | Apr 8, 2022
MacDill AFB DEERS & ID Cards | Apr 8, 2022

The ID card will be ready after 30 days from using the kiosk. The ID card office will send you an email when it is ready. The ID card office is located on MacDill AFB at 8604 Hangar Loop Dr Bldg #411

What’s the phone number to schedule for a new retirement ID card/Spouse & DEERS update at McDill

Walter Alston | Mar 9, 2022
Walter Alston | Mar 9, 2022

I live 1.5hrs away, Inverness, Florida and this is the nearest to me. There has to be a better way I would presume. Your thoughts please.

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I am retired and a widower. I am getting married again and need to get my new spouse a dependent ID card. Do I need to have copy of the marriage license to obtain her card at the MacDill kiosk as well as a notorized copy of the DD 1172-2?

Preston Olinger | Mar 9, 2022
Legacy Moving Services | Mar 9, 2022

Preston, For an initial issue of a dependent ID card, I don't think you can do it at a kiosk. You would need to make an appointment or try a walk-in. They need to verify her identity, initially. I just went through this, although it was due to divorce and remarriage. I had to prove I was divorced to first get the previous one's name out of the system. You most likely will need your previous wife's death certificate. For your new spouse you will need the marriage certificate (which consists of the marriage license plus the marriage ceremony). She will need: -2 Forms of ID (driver's license, passport, birth certificate, etc.) -Social Security Card I wasted my time completing the 1172-2 before I found out they accomplish it themselves while you are sitting there with them. Then you sign it. So you can save that step. Good luck and congratulations on the marriage. Lauren Billings

Is my new ID card ready yet? Used kiosk on feb 8

Patricia Circle | Mar 9, 2022
Patricia Circle | Apr 8, 2022

Is my new ID card ready yet?? It has been 30 days since I used kiosk on Feb 8,2022

I am retired from the Army, but for my new job, I need to obtain a new Government Contractor CAC card. My young daughter needs to get her first dependent ID card, and my wife and son's ID cards have expired. Will I be able to get it all at once?

C Ramsey | Mar 9, 2022
Ryan Leukhardt | Mar 9, 2022

They have walk-ins on Fridays (the Fridays they are open, and still getting there before they open puts you several people deep in line), but the easiest way to guarantee is to make appointments on their super messing up system. It is opened up 2 month out, so slots fill fast. We just went thru the process (retiree, 1st non cac, and 2 dependants that expired by the time their appointments arrived) . Once everyone is caught back up, they have neat little kiosks in the BX that dependents and retirees are required to use. And that takes 2 weeks.

Do I need an appointment to pick up my ID cards?

Kevin Karnik | Feb 7, 2022
Christopher & Yolanda Daniels | Feb 7, 2022

No. Assuming you used the BX kiosk and received an email stating your/dependent cards are ready and you are the sponsor, just present your AD or retiree ID card at the front desk during service hours.

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My renewed ID is ready to be picked up. Can I come in any time before closing (1500?) to pick it up?

Morgan Field | Feb 7, 2022
MacDill AFB DEERS & ID Cards | Feb 7, 2022

Yes, unless they listed a specific time in the email for pickup.

I am the spouse of a veteran. Over 2 months ago I renewed my DOD Card at Kiosk. I never received my card. I sent an email but no response and a couple weeks later called & left a voice mail, Still no response. What do I do now?

Gary Delbow | Feb 7, 2022
Ryan Leukhardt | Mar 9, 2022

Did it in December? Same. And apparently the system glitched and there is no record of a LOT of people. Go in, show them your confirmation email, and they will make you sit and wait like a walk-in...

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How do I know when my ID card is ready for pick up

Angela Nimmo | Dec 9, 2021
Annette Martell | Dec 9, 2021

It would take like 2 weeks and they will send an email one's ready. When you get the email please call first before go there to make sure they have your ID. Because it happened to me that I drive an hr and a half to get there and my child ID and mine where not find that day that I went to receive the 2 IDs. They told me that I had to come back an other day with my son so we can reschedule and do the IDs again but in person cuz we did them at the kiosk. When I went there again for the 2nd day they already found them but I lost a day and my child miss school because we separated the ne day cuz is a long drive of 3 hrs in total for uss😞. I hope you have better luck. Remember call first😅

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I'm ROTC they told me I need a CAC card, they gave me my contract and 1172-2 told me to go to the CAC office at Mac Dill, I tried to make an appointment on RAPIDS, says there none available...for ever, can I go to the CAC office as a walk in?

Scott Bairden | Nov 9, 2021
MacDill AFB DEERS & ID Cards | Nov 9, 2021

yes, you can utilize walk-in hours starting at 7:30am Mon-Friday

Does my wife need to update her ID card . I am retired and 74 she is also 74?

Ricky Bailey | Sep 5, 2021
MacDill AFB DEERS & ID Cards | Sep 5, 2021

Expired retiree ID cards have been extended through the DoD until January 31, 2022. That means if you current retiree ID card is expired or expiring soon it will still be valid until the January 31, 2022 date and can be used to access the base or for any medical appointments.

I thought I lost my ID card and got a new one issued today 7/12. I found it tonight and now want to know if I can still use the old one I thought I lost or do I have to use the new one issued today?

Pat Peters | Sep 5, 2021
MacDill AFB DEERS & ID Cards | Sep 5, 2021

Your old card would have been removed from the system. The new card is what you should use from now on.

any help on best way to get my ID renewed? I am retired spouse USMC widow in Sarasota. Mine expired last July and the extended time now again ends June 2021. Cant find app. anywhere near thru August. I

Wendy Brown | Sep 5, 2021
MacDill AFB DEERS & ID Cards | Sep 5, 2021

If you visit the website macdillfss.com/id-cards there is a link for appointments - I just clicked it and using the MacDill AFB location there are appointments available at the end of June currently from the 21-30. You can also use our walk in hours of 7:30am - 11am Monday - Friday. Also on the website if you scroll towards the bottom is a list of other locations throughout south florida.

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Does this facilityake CAC cards?

Jonathan Moulton | Sep 5, 2021
Brittany Cabral | Sep 5, 2021

Yes

I am an 85 year old widow of a retired deceased service man and I have and ID card with an indefinite expiration date. Do I need to get the new ID card.

Mary Nelson | Sep 5, 2021
Sophia Douglas | Sep 5, 2021

No you are good!!!!!

M

Anonymous | Sep 5, 2022
Anonymous | Sep 5, 2022

a

Are they renewing id & updating DEERS, with appointments or walk in

Robert Gerald | Sep 5, 2021
Spencer Jones | Sep 5, 2021

Appointments only.

WHAT ARE THE HOURS FOR A CARD ID RENEWAL

A Google User | Sep 5, 2021
Dj Myers | Sep 5, 2021

Retiree/Dependent ids are done online only. AD jump online schedule an appt. Super easy.

When will I be allowed to renew my expired retired spouse military ID

Emily Banks | Sep 5, 2020
Dj Myers | Sep 5, 2020

It has to be done online! I just went through last week. They say the form is online and i will check again but they gave me a nice highlighted one to fill out, scan and email in. Easy.

To add a dependent to tricare, do you have to physically go to a DEERS office?

Johnny Dean | Sep 5, 2020
Great One | Sep 5, 2020

It depends on whether you're on active duty status or retired. If you're active duty you don't need to update DEERS, but if you're retired and the child is 18 years old or older, yes. The child must be a full time student to get updated and a new card. Dependents under 18 are covered in Tricare until they reach the age of 18 and up to 22 years old as a fulltime student. My recommendation would be to update DEERS when the dependent is 18 years old with the proper documentation showing they are full time students. This information is based on my personal experience with my dependents and Tricare. The Tricare office will answer any questions you have regarding my experience with their office.

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I'm 90% service connected, can I get a disability ID military card?

Elizabeth Navarro | Sep 5, 2020
Great One | Sep 5, 2020

Are you medically retired? If so you should call the ID card facility since technically you are a retiree. You will also need a VA card from your local VA. If you have 20 or more years you need to get your retiree blue ID card in addition to your VA card.

how long will I'd card issue be closed?

Sandi Suter | Sep 6, 2019
David Schroeder | Sep 6, 2019

The ID card is open building has changed to 378 the old building is being remodeled at the moment

Recently divorced husband was in mil. For 24 years married 35 yeArs during time when he was in. Didn’t include mil. Anything in divorce. How do I keep my military ID. I am 55 and have my own medical.

Michelle Sloan | Sep 6, 2019
Great One | Sep 5, 2020

If I understand your question correctly you were married 24 years of the 35 years your spouse served, correct? If so, you can keep your ID card and receive healthcare under the 20/20/20 rule. It's as follows: Under the 20/20/20 rule, former spouses are eligible to continue their medical coverage under TRICARE if they following are true: Been married at least 20 years The Military member has at least 20 years of service The marriage and the military service overlapped at least 20 year The former spouse has not remarried The former spouse did not enroll in an employee sponsored health You can keep your ID as well if you meet the above requirements. Hope this helps.

Hello. I am retired Army, can I go to MacDill AFB ID office to renew my wifes dependent ID card? Thank you.

Fidel Ramoscastro | Sep 6, 2019
Sandy: ) SF | Sep 5, 2020

Yes, you can. Both of you need to be present and need two forms of picture ID. Sponsor needs to verify & update DEERS info in system. Need to bring marriage license as proof. Walk-in hours are 7:30-11:00 a.m. There are no Pass & ID services on training days (3rd Fri of the month) or when system is down (as it has been frequently, lately). Best to call at least 2 months ahead for an appointment, as appts are booked solid near- 2 months ahead. 8604 Hangar Loop Dr BLDG 378, Tampa, FL 33621

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What are the hours for those who don’t have an appt to renew there ID?

Tracy Fielden | Sep 6, 2019
Steven Owens | Sep 6, 2019

Normal business hours, it's best to he there when they open at 7

Can appointments be made by phone?

Kenneth Peays | Sep 6, 2019
Joe Jalal | Sep 6, 2019

Appointments online only. Walk-in by exception to policy for emergency cases only

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What happens if I accidentally let my ID card expire!?

Denise Doyle | Sep 6, 2019
Tejano Rose12 | Sep 6, 2019

Your sponsor needs to fill out and sign the required DEERS paperwork and you have 30 days to get a new ID card. Otherwise, the sponsor will have to fill out/sign the paperwork again. After expiration you will not be able to get on base on your own. Walk- ins are from 0730-1100 the rest of the day is by appointment only.

My ID card needs to be renewed in August 2019. How soon before that date will I need to make an appointment so I can renew it.

Karen Bratt | Sep 6, 2019
Tejano Rose12 | Sep 6, 2019

They are usually booked 2 months out. If you go on the appointment website, you can see the calendar and how fast or they are booked. They take walk ins from 0730-1100 daily. Afternoons are strictly appointments.

Do I need an appointment for a renewed spouse ID card.

Diane Capasso | Sep 6, 2019
Travis Matera | Sep 6, 2019

I would recommend it. Walk ins are from 8-11 but it fills up very quickly.

I live in Kissimmee Fl, do I need to go to Macdill air force base to renew my wifes ID card or is there one closer to Kissimmee ?

Carlos Packard | Sep 6, 2019
Steven Owens | Sep 6, 2019

You can use the following link to find an office close to your location. https://www.dmdc.osd.mil/rsl/appj/site?execution=e1s1

Im 77 will i need to. renew again. My card is jan.15,19. Due

Mary Huling | Sep 6, 2019
Anthony Bowen | Sep 6, 2019

In the winter season it's hard to make appointments so prepare to wait

My wife's I. D. card expires on 26 Feb. 2019. How many days before the card expires can I replace it?

Richard Beckett | Sep 6, 2019
Julio Lorenzo | Sep 6, 2019

30 days prior

If my I d card expires in Jan can I get it renewed with my husband with me

reagena cooper | Sep 6, 2019
A Sol | Sep 6, 2019

Yes

Does this office do passport renewals for retired military veterans and their spouses?

KC Aldr195 | Sep 6, 2019
Beba | Sep 6, 2019

I don't beleive they do . but it doesn't hurt to just call in and find out before making a trip on base .

Renewed my DEERS ID card on 2013APR30 just days before my 65th BD in May 2013, with an exp date 2017APR29. I am presently 70 years. I am wondering if I need to get a new DEERS ID card which verifies that I do not need an expiration date?

Therese Freeman | Sep 6, 2018
Travis Matera | Sep 6, 2018

You will not receive an indefinite ID card until 75 years of age.

My son is turning 18 in a couple of weeks, his ID card expires, these benifits are through his father, no contact, do I need to do anything special for a new ID card? Is there someone I can speak with other than an automated system?

lori pelonero | Sep 6, 2018
Travis Matera | Sep 6, 2018

His father (the sponsor) will need to complete a DD Form 1172. It can be completed online on the Rapids website by the sponsor and uploaded to the profile. Once its uploaded your son can go in on his own to renew his ID.

My husband was a retired marine, he passed away on March 23, 2918, do I have to get a new id card and if so is there a time limit on my doing so?

charlotte noyes | Sep 6, 2018
Richard Rivera | Sep 6, 2018

You should call them directly. This is not their website. My condolences.

When I took my ID picture the machine didn’t works correct. There is anyway I can retake the picture again. My picture is very black. Can I go without my spouse? Thank you

Lucy Kennedy | Sep 6, 2018
Richard Rivera | Sep 6, 2018

Call them directly. This is not their website.

Do I need appointment to get new ID card for spouse?

gene jordan | Sep 6, 2018
Teresa Klicker | Sep 6, 2018

Highly recommended. If you are going to try being a walk-in, you have to arrive early (there will typically be a line by 8am), and you can expect to be there for hours.

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I will like to know if my 1172- have to be notarize, if my sponsor is not with me

Beverly Payton-Gantt | Sep 6, 2018
Jose Negron | Sep 6, 2018

The 1172 has to be digitally signed by the sponsor through the deers website. Once he signed it digitally, automatically the form will be saved in the deers records system and then you are good to go to go to DEERS for ID cards. However, it is recommended that when signed it, try to have a hard copy on hand to be on the safe side

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